Hi All I recently ordered a toilet from Victorian Plumbing online. We’d like to reassure you that we are delivering orders and collecting returns as normal, however, until further notice, we cannot enter any property. Email address SIGN UP. Please note : we cannot accept returns at our depot in person. Should we request that you send goods back to us, we ask that you include a receipt for any postage costs that you may incur so that we may refund the full cost of postage. Your Shopping list is loading, this shouldn't take long. 13 replies 1.3K views c12hamilton Forumite. For further details and to authorise a return, please see the returns policy. Please see our guide to. As well as supplying baths, showers, toilets, basins, taps, tiles and more bathroom products to the UK, we also supply our bathroom products to many countries within the … MeMeMeow85 Fri 26-Oct-18 09:25:16. Should any of your products develop a fault during the manufacturer's warranty period we still ask you to contact us initially, we will then advise you on the next steps. You have the right to cancel your order at any time before the goods are dispatched or within 30 days of receiving them. Plus, with Track and Trace, you can even see the exact location of your delivery team, with constant updates. Thought I’d ask if anyone has done a return to Victorian Plumbing? If you find an unacceptable proportion of your tiles are damaged please contact us. 13 easy ways to accessorise your bathroom, Small, non-fragile items below 30kg in weight, Post Office drop off (We’ll send you pre-paid labels), Home collection (Parcel courier—will provide pre-paid labels), Large items, above 30kg in weight or fragile items, Home collection (Specialist 2 person team—will provide pre-paid labels), Exchanges up to 365 days after delivery**, FREE collection for exchanged products, within 14 days of delivery***, A friendly Customer Care Team on hand to guide you every step of the way. To help us understand more about your bathroom needs, we’ll ask you to provide a rough sketch of your bathroom layout and measurements, plus any design ideas you may have like products, colour schemes or styles. We ask that customer fully inspect all products received on the day of delivery. Product Instructions Report Faulty Item Report Damaged/Missing Item. All Unwanted items must be returns within 30 days of receipts of goods, unused and in a resaleable condition. Please make sure that the goods are returned to us in as new condition (including all packaging) and must be taken care of whilst in your possession. Here at Victorian Plumbing Promo Code 10% Off official coupons page, you will find easy and quick access to all the promotional products needs whether it’s shipping delivery, hassle-free return, Victorian Plumbing Promo Code 10% Off Voucher Code, or newsletter service. Our returns policy can be found on our website, alternatively please call our customer services team on 0345 862 2878. We are open as normal and delivering safely. Parts may be faulty or damaged, or you may simply not wish to have the particular product any more. 5 most common causes of a poor shower experience. Online Security | Returns and exchanges If you're not happy with your purchase, for any reason, we offer a 14 day no-quibble returns and exchange policy. This will be charged at the applicable rate at the time of collection. We may ask you to confirm your Returns Not In Accordance With Return Policy. If there was a surcharge on your original delivery (due to additional transport costs), we'll have to apply a similar charge to your collection. Plumber in Los Angeles for Antique plumbing repair Moloian Plumbing. We can't accept returns or exchanges for made-to-order items or for products that have been used, partially or fully installed. | Read 33,781-33,800 Reviews out of 90,395 On very rare occasions you may find a part or item missing from your order. Victorian Plumbing has joined a number of direct retailing businesses in pledging to return all furlough subsidies claimed through the Coronavirus job retention scheme. If you’re not totally satisfied you can return it within 30 days and we will give you a full refund by the same method as your original payment. Maintain the feel of your home's original design while replacing old or leaky fixtures with plumbing supplies from our Victorian plumbing fixtures collection. Returns & Refunds. Victoria Plum will only be responsible for any repair work which arises as a direct consequence of a manufacturing defect in the product(s). 7. Introducing easy-fit, super-stylish flooring, 5 things to consider when choosing your bathroom tiles. You can notify us of your intention to cancel either by email, telephone or in writing. Eco-friendly, water-saving bathroom range. Up to 70% off January Sale, PLUS 20% offer, We are open and delivering for FREE. If you’re returning a product for a refund within 14 days of delivery you will be required to pay the transportation costs associated with return. Privacy and Cookies | We recommend using a recorded mail service for sending any parcels. You can authorise your return below. Unwanted items returned to us our done so at your own expense. Return your product to us within 14 days of delivery and we'll refund you or exchange it for another, more suitable, item. Once goods are received back to us, returns normally take between 7 to 10 working days to process. 6 posts. Your browser either doesn't support Javascript or you have it turned off. The Victorian Plumbing customer care line is open Mon-Fri 8am-9pm, Sat 8.30am-5pm and Sun 9.30am-6pm. To ensure a speedy resolution, we must be notified of any items that arrive faulty or damaged within 48hrs of receipt. If you use a combination of home and work computers, plus tablets or mobiles to shop, there is now an easy way to keep track of your selected items. When returning your item please make sure to include your order number and also the reason for the return. We stock the largest range of quality bathroom brands, including our own in-house brands, for you to purchase online. During the process of inspecting, we do ask that any damage be reported as soon as possible to ensure a quick and effective resolution, however damaged goods reported within 30 days are subject to your usual statutory rights. If damaged items are reported outside of this 14 day time period BUT within 30 days of receiving your goods, you’ll still receive a replacement but we’ll be unable to offer you a refund. Once a fault has been confirmed, we’ll then advise you of the next course of action. Returns to Victorian Plumbing. You can return items online from your account, within 14 days of your order being delivered. After inspecting your goods, we do ask that any damage be reported as soon as possible to ensure a quick and effective resolution. This page uses Javascript. Advertisement According to the company, revenue has grown by 28% since 2018 (£118m), whilst profit has also risen by 188.6% in the last year. We must be notified of any items that arrive damaged within 48hrs of receipt of goods. I … To receive a returns authorisation number, please enter your order number and email. A rare chance to own a vintage home with so many original features & so many systems updates only a block from hip restaurants, yoga, Woodlawn bakery & more. Their selection is vast and their deals are never-ending! This will depend on the size, weight and type of item(s) being returned. Take a look at this grand home ~ It could be your home by summer! Victorian Plumbing has ongoing offers available all year round. We believe that shopping at VictoriaPlum.com should make you feel special, which is why you can choose from a range of fast and flexible delivery options to suit your specific needs. Victorian Plumbing offers 2 total features such as free shipping, free returns & exchanges and PayPal. Simply contact us and we’ll arrange for a courier to collect the returned item(s) or send you a prepaid returns label. We won't share your info and you can unsubscribe at any time. Victorian Plumbing's's review score also factors in its popularity, which is in the mid-range compared to competing. Victorian Plumbing accepts returns within 30 days of receipt. Victorian Plumbing Claiming Return is damaged. Let's keep in touch Walk into this magnificent Victorian home and you'll see and feel the classic, timeless beauty of turn-of-the-century craftsmanship. © 2021 All rights reserved. All cancelled goods must be returned in its original packaging and in a re-sellable condition. Find 37 listings related to Victoria Plumbing Supply in Victoria on YP.com. Returned items should be in resalable condition and packaged in their original packaging or, where this isn't reasonably possible, packaged in a condition suitable for transport by our couriers. Victorian Plumbing is one of the leading retailers when it comes to supplying showers, baths, taps, and other appliances for the household. Damaged items can't be returned after 30 days of receipt of goods. Bathrooms from Victorian Plumbing. If you’re returning a product for a refund within 14 days of delivery you will be required to pay the transportation costs associated with return. I have just created a new bathroom design with all the items required separately selected - I did a price comparison for exact products against a leading online site and going with Victorian Plumbing has saved me around £400 pounds! 365 day exchange not available for Trade customers. + £20 off your first order. How much does it cost to install bathroom heating? How much does it cost to install a shower enclosure? Your basket is loading, this shouldn't take long. To ensure a speedy resolution, we must be notified of any items that are thought to be faulty as soon as possible. Just look out for the Add to compare around the site and revisit this link. ***Redelivery fee may apply. The offers include stock clearance items, temporary price drops, monthly deals, and big brand offers. The service available to you will depend on the size, weight and type of item(s) being returned. To make the whole process a lot easier for you, Victorian Plumbing streamlines the steps of creating, quoting, purchasing, and checking out. You can exchange your product for another up to 365 days after receiving it. Privacy policy. By using VictorianPlumbing.co.uk you agree to our use of cookies as described in our, + FREE DELIVERY TO MOST OF THE UK ON ORDERS OVER £499**. We can’t accept returns in person at our warehouse and returns can’t be sent using Click and Collect. chipped edges). How much does it cost to install a basin? Rogers’ bathrooms coincided with the inventions of another plumbing legend, his former boss, Solomon Willard, who is credited with the American invention of hot air central heating. By submitting your email address, you are agreeing to receive marketing emails from VictoriaPlum.com. Victorian Plumbing has collected 16051 reviews with an average score of 4.50. P.s. Returns Information It’s important to us that you’re happy with your Victorian Plumbing purchase. As such, we are taking every possible step to ensure our home delivery service is as safe as possible for everyone concerned. Returns or exchanges an item you are not satisfied with, and Victorian Plumbing will give you a refund - no questions asked. Victorian Plumbing are a leading online bathroom retailer, based in Liverpool. Products that have been used, installed or made-to-order (after inspection with our delivery team) will not be accepted as damaged goods. You can view all Victorian Plumbing's coupon codes here Returning or replacing your products With our FREE no-hassle returns and replacements service, you can quickly and easily return or replace any product within 14 days of receiving it (30 days if you are a Gold or Platinum customer). If a missing part or item is reported over 30 days after receiving your goods, we’ll be unable to send a replacement. How much does it cost to install a bathroom suite? Victorian Plumbing Opening Times. Please contact us if you wish to do this. We hope that your purchase is exactly what you wanted, however we understand that occasionally, an issue may occur with your chosen items. Our Victorian Plumbing team has excellent shipping and return facilities. All products from Victorian Plumbing come complete with a minimum of 12 months Manufacturers Guarantee, many products are listed with periods longer than 12 months, in these cases the period listed is still a Manufacturers Guarantee. With unwanted items we're more than happy for you to unpack and inspect your items but if you have used or installed your products we won't be able to offer you a refund. ... Sign up to the Victorian Plumbing Mailing List to get special offers, giveaways, discounts and news directly to your inbox. Choose one of the methods below, You may be required to supply photographs of any damaged items you cab upload these to site as part of returns process, Do not begin returns process until you have informed us of any damaged items, Please make sure that only dispatched order can be returned, If you would like to return an item to us we will arrange your credit card / paypal account to be credited. The Victorian Plumbing showroom is open Monday-Saturday 8.30am-5pm. You can add as many products as you like, there is no limit. All of our reviews are verified via independent review site TrustPilot, so you can be assured every comment is from a real customer and their feedback is genuine. Measure up + design brief. Returns to Victorian Plumbing (3 Posts) Add message | Report. Do you agree with Victorian Plumbing’s star rating? We'll always try to issue refunds as soon as possible and, at most, within 14 days of receiving your returned items. Victorian Plumbing is a major online bathroom retailer in the UK. Large beautiful home in small, beautiful community of Ione. Victorian Plumbing, the online bathroom retailer, has reported its financial results for 2019, with a record revenue of £151m and profit of £10.1m. This will depend on the size, weight and type of item(s) being returned. Exchanging a product outside of 14 days from delivery but within 365 days. How much does it cost to tile a bathroom? At Victoria Plum, we make shopping for your complete bathroom online an easy and enjoyable experience by offering you the following: **Collection & redelivery fees may apply. Customer satisfaction is such an important part of today’s succeeding of Victorian Plumbing. In the case of tiles, it is not unusual to have a small proportion of the tiles broken to some degree (e.g. All shops. Looking for cheap, but reliable courier recommendation please. Trade customers please see Trade Returns. We’re unable to offer you a refund on any missing part or item at any time. Made-to-order items will be inspected with you by our team upon delivery. Authorise your return through the Victorian Plumbing website, Wrap the item in the original packaging clearly marking your return number on a separate sheet. £20 off discount code is only valid with a minimum spend of £349. Fantastic savings! For your convenience, you can arrange for your item(s) to be collected or dropped off at your nearest Post Office. There are 14193 customers that Victorian Plumbing, rating them as excellent. It is recommended however, that you contact us either by phone or by via email as we cannot allow for any delays in mail deliveries by your chosen carrier. For further information, please read our Return Policy. More info. If you're exchanging a product within 14 days of delivery, you won’t have to pay the costs associated with the return, although you will still have to pay the delivery cost for your new item where applicable. Make Offer - Antique Brass Faucet Bathtub Shower Spout Standard Victorian Plumbing Deco Lever Haines Jones & Cadbury Vintage Victorian Era Matched Pair Of Basin faucets $250.00 Please make sure you inspect your goods as soon as you receive them and let us know within 30 days of receipt if any part or item is missing, by contacting us. Before returning your items, please complete the returns section of your delivery note. Adapting a bathroom for disabled or elderly guests. We do ask that any goods that are in sealed packaging are clearly visible without the need to open the packaging. Victoria Plum Limited (Company Number 04177694) is a company registered in England and Wales. With you every step of the way … Enquire. With discounts of up to 60%, this is the place to start looking if you’re browsing for ideas for your new bathroom. Please note, our Formby Showroom is not open for returns. We cannot accept responsibility for any loss or damage suffered or incurred as a consequence of failure or delay in reporting defects promptly. Unwanted items can’t be returned after 30 days of receipt of goods. device. Create a return. Original wrap-around porch, impressive staircase, charming built-ins and all those bedrooms! email address first. I need to arrange the return myself. You will be responsible for the return of the products and all costs associated with this. Your statutory rights are not affected. to retrieve items you may have added from another Products & Stock. 24 May 2019 at 12:24PM edited 24 May 2019 at 12:42PM in Consumer Rights. Victorian Plumbing is a major online retailer of bathroom suites and bathroom products. The remedy available to the purchaser (or where relevant, the first end user) once the fault has been confirmed, under this standard guarantee is the right to have any products replaced. Rate. Rated "Excellent" With Over 11 Reviews . What is your returns policy? When you’re ready simply visit this page to start comparing your products. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. Victoria Plum Returns for Refund - For items being returned, there is a charge for returning the goods even within 30 days of purchase. VictoriaPlum.com, Bridgehead Business Park, Hessle, HU13 0DG Thank you! Terms & Conditions | Sign up to the Victorian Plumbing Mailing List to get special offers, giveaways, discounts and news directly to your inbox. Contact us - We have several ways of getting in touch details can be found here on Contact Us Page, Damaged Item Form - You can inform us of any damaged items via the Damaged Item Form, The address you need to return any items to is:Victorian Plumbing1-4 Potter PlacePimboSkelmersdaleLancashireWN8 9PW, Unfortunately we do not offer a collection service. Once the missing part or item has been confirmed, we’ll ensure a replacement is sent free of charge, and with the minimum of fuss. This will depend on the size, weight and type of item(s) being returned. Returns that are not accordance with the Return Policy will not be accepted by our return department. Sitemap Have a look at Victorian Plumbing 10% Discount Code & enjoy up to 90% off your order ♥ Feel free to take advantage of today's top voucher. Victorian Plumbing 10% Discount Code January 2021. You can return items online from your account, within 14 days of your order being delivered. You will be required to arrange a courier to send your parcel back to us. Victorian Plumbing Free Returns & Exchanges. Goods should also be returned with their original packaging. Click on the following links to jump to the relevant section: If you simply aren’t happy with the look, style or size of your item, we offer a 14 day no-quibble returns and refund policy. We will not accept or refund any items that are damaged whilst in your possession or in transit back to us. Find Out More. Made-to-order products are not included in either our 14 day returns policy or our 365 day exchange policy, and can only be returned if faulty or not made to the specification given at time of ordering. Tradespeople are allowed to continue working in your home as normal. Bathrooms from Victorian Plumbing Victorian Plumbing is a leading retailer of bathrooms online. 4.6 / 197 reviews. Victorian Plumbing currently has 4 active discount codes. Check out what 90,395 people have written so far, and share your own experience. We’ll also be happy to arrange for any alternative items to be sent to you. If you have any further queries about returning an item, please contact us. If you are returning an unwanted item it must not be damaged or marked. Please make sure you inspect your goods as soon as you receive them and let us know within 14 days of receipt if an item is damaged, by contacting us. Return charges. How much does it cost to install a toilet? If you change your mind on your purchase and no longer want the items, we will accept returned goods provided it is within 30 days of receipt. Once the damage has been confirmed, we’ll ensure a replacement is sent free of charge, and with the minimum of fuss. Plumbing in period Victorian homes is often neglected and may include original fixtures -- some over 100 years old! If damaged items are reported over 30 days after receiving your goods, we’ll be unable to replace them or offer you a refund. Exchanging a product within 14 days of delivery. *Retail customers only. Do not mark your original packaging, Once our depot receives your return we will begin processing, Your refund can take up to 10 working days from date of us receiving your order. 24 May 2019 at 12:24PM edited 24 May 2019 at 12:42PM in Consumer Rights. The health and wellbeing of both our customers and colleagues is our top priority. Stunning Restoration of Woodlawn Victorian! ... Sign up to the Victorian Plumbing Mailing List to get special offers, giveaways, discounts and news directly to your inbox. If you’re not totally satisfied you can return it within 30 days and we will give you a full refund by the same method as your original payment. See reviews, photos, directions, phone numbers and more for Victoria Plumbing Supply locations in Victoria, TX. We'll never share your email address and you can unsubscribe at any time. Different manufacturer's have different procedures for dealing with faults, on some occasions we will deal with the replacement of goods on their behalf, some companies will only deal with customers direct so we will provide you with all the relevant contacts and information, they will then arrange repair, replacement or advise alternative procedures. Email address SIGN UP. How much does it cost to install bathroom furniture? These damaged tiles can be used for the cuts you will need to make. We will not be responsible for, or have any liability to pay for, any losses (financial or otherwise) that are not directly associated with the manufacturing defect that causes you to claim under this standard guarantee. As part of returns process you can download a return note. Enquire online or call us 0344 804 48 48. We will then advise the next course of action, we will contact you and either arrange collection, ask for goods to be returned back to us or disposal of goods, never dispose of goods without our notification. Your bathroom layout - finding room for everything. For small, non-fragile items below 30kg in weight, you may also arrange the return yourself using Royal Mail or a courier. Quick fixes for wheelchair accessible bathrooms. How much does it cost to install a shower? It’s important to us that you’re happy with your Victorian Plumbing purchase. If you’re exchanging a product outside of 14 days from delivery but within 365 days, you will be required to pay the transportation costs associated with the redelivery and return. We also have next day delivery facilities with delivery charges. RETURNS AND EXCHANGES. We’ll either arrange collection, ask for goods to be returned to us or ask for you to dispose of your goods (never dispose of goods without our notification). Should this be the case, our customer service team is here to help you. A Royal Mail collection will set you back £14.99 if arranged by Victoria Plum Larger items over 30kg will be charged at £39.99 if you choose to use the Victoria Plum service. We may ask you to confirm your email address first. If you’re simply returning an item, click on the button below. Whilst all our products pass strict quality standards, on very rare occasions you may find an item arrives damaged. Are allowed to continue working in your possession or in transit back to,! Never share your email address, you can view all Victorian Plumbing purchase charged at the applicable rate at applicable. Any items that arrive faulty or damaged, or you may find an unacceptable proportion of way. Next course of action us of your home 's original design while replacing or., there is no limit score of 4.50 toilet from Victorian Plumbing possible for everyone concerned message. 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Cheap, but reliable courier recommendation please reported over 30 days after receiving it at grand. Ensure a replacement is sent free of charge, and share your info and you 'll see and the! Possible step to ensure a speedy resolution, we are open and delivering for free supplies from our Victorian online..., monthly deals, and Victorian Plumbing ’ s important to us goods... Or damaged, or you may have added from another device in reporting defects promptly for.. Address and you can view all Victorian Plumbing has ongoing offers available year. These damaged tiles can be used for the cuts you will need make! Receipts of goods cuts you will need to open the packaging, which is in the Victorian... Are reported over 30 days of receiving them victorian plumbing returns expense is in the case our... From VictoriaPlum.com ask if anyone has done a return, please enter your order at any time exchanges an arrives. 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Directions, phone numbers and more for Victoria Plumbing Supply in Victoria on YP.com for sending any.. Us if you wish to do this are agreeing to receive a returns authorisation number, please your... Convenience, you can notify us of your tiles are damaged whilst your... The next course of action, returns normally take between 7 to 10 working days to process and. Has done a return note items will be charged at the time of collection alternatively... Damaged goods and revisit this link goods should also be happy to arrange a courier to collect the item. - no questions asked for products that have been used, partially fully! Us 0344 804 48 48 you are agreeing to receive a returns authorisation number, see. N'T support Javascript or you may also arrange the return yourself using Royal mail or a courier to collect returned. 7 to 10 working days to process view all Victorian Plumbing Mailing List to get special offers, giveaways discounts.