Love the system. I purchased a brand new 40 gallon Rheem water heater in November of 2019. I'm just past the year warranty on parts so for a brand-new appliance I have to pay basically half the purchase price of the water heater itself just to possibly get it back in working order. Be the first one to find this review helpful. No problems like this with our previous Whirlpool water heater. It's supposed to be colder tonight than it was last night. DO NOT PURCHASE A RHEEM UNIT!!! DAY 6 – 12/10: Contractor installs the part, and we all get to take a hot shower. For consumers looking for a tankless water heater, Rheem offers a variety of different capacity systems. Again, waited on the line only to be put through to someone else, went through the whole story again only for them to tell me I had to speak to another manager. Rheem’s warranty at this point is full parts and full labor. Does not seem fair that I would need to pay for a part that is defective and a direct result of Rheem's poor manufacturing. If you want to read more in depth reviews about Rheem products then follow the link! Today, it is the world’s only manufacturer that produces heating, cooling, water heating, pool/spa heating and commercial refrigeration products. The house is in LA (Lower Alabama) 30 mile from the Gulf of Mexico. Rheem designed its tankless water heaters to provide hot water to operate three appliances at the same time for an extended period. As with many electric tankless water heaters, the Rheem RTEX series is highly energy efficient and will help reduce your energy costs, especially if you are upgrading from a full tank heater. I am able to control the heat pump and my water heater from a app on phone. Additionally, a request for labor coverage has been submitted to our Dispatch team for processing. I will certainly never purchase anything from this company ever again, and I'd strongly caution anyone else against it as well. Electric tankless water heaters are the best option if you live in a very cold region because the gas units aren’t feasible for such an area since the supply of gas is limited and inconvenient. We’ll start sending you the news you need delivered straight to you. I called again (waited over half hour) and the manager said to send photos of the parts, which I did. I was then informed that there would be a $30 fee to expedite the part to my house. Rheem manufacturing process failed, and now they want the customer to help defray the cost. I still felt they should have overnight the part. Based on my prior conversation with the repair guy, it will be another day or two to get someone out. I do know that the owner of the business that installed mine and my mother's units knew how unpredictable and terrible the product was because others have had trouble with them; but, he still installed and bragged about how dependable and efficient it was. I highly recommend you stay away from any RHEEM water heater products. Rheem says we need to replace the anode rod and are giving us no help at all. The tech tested the bottom element and stated the element faired due to "Dry Fire". It is definitely a sorry unit. In March of 2017 we replaced that heater because it was rusted out in the inside. This is complete garbage. After spending 1000.00 dollars for a hot water heater in May I have had parts replaced on a brand new hot water heater and now it's November. I purchased my hot water heater in May and less than one month later a part went bad. Parts are easy to get and it is easy to repair when needed even though that’s rarely. Pros: Small compared to water heater. All Rights Reserved. The program is committed to helping communities across the country gain access to home comforts, including heating and cooling. I can thank the star above that the breaker had tripped and stopped what could have possible been a lot worse or even deadly. We aim to provide readers with the most up-to-date information available about today's consumer products and services. Copyright © 2020 Consumers Unified LLC. Sign up to receive our free weekly newsletter. The screws won't hold the doors and covers on anymore. Read page 5 of our customer reviews for more information on the Rheem Performance Platinum 8.4 GPM Liquid Propane High Efficiency Indoor Tankless Water Heater ECOH160DVLP-2 Rheem RTGH-95DVLN 9.5 GPM Indoor Direct Vent – Best Natural Gas Tankless Water Heater Another gas heater that makes an excellent choice to consider is … I bought a new home in 1984 which had a 4 ton Rheem central air conditioner system which ran for 20 years. Thank you for reading. Purchased a Rheem's Platinum hot water heater. Each unit comes with a high temperature chip option that increases the output water temperature by 45-degrees. I will not buy any Rheem products because of the quality of this product. Waited again and finally the same manager that had emailed me came on the line only to inform me that they would not credit any shipping fees. Savings for liquid propane models may be higher. The part should be overnighted at their expense.. I offered to compromise and pay for the same day service but he refused, was condescending and not willing to help at all. Updated with a Rheem 5 ton system ten years ago and haven’t had a problem to date. “The tankless water heater was value priced which was fine. I have deep regrets buying a Rheem product. Weighing in at 8.5 pounds, it is 8.25 inches wide and 12.625 inches tall, making it compact enough to install under a cabinet or sink in a home, office, boat or RV. We value your privacy. BUILD A QUALITY PRODUCT... Rheem Manufacturing Company was founded in 1925 in Emeryville, CA. If you do not receive your part or hear from a contractor, you may call 800-248-3553 Mon-Fri 9AM-6PM ET for further assistance.". The electric was only turned back on after the tank was filled and the water lines had the air evacuated. Disappointed. LET’S ASSUME THE PART ARRIVES, and best-case scenario is that it is the correct one and the contractor installs it the following day. Point-of-use: All Rights Reserved. You can follow this guide and compare them to pick the best from Rheem tankless water heater reviews. Nice lady tells me that my part has not been processed yet. Require that they service Rheem customer warranty issues within 48 hours. Bosch. Here is an account by date of what occurred afterward. After trying to get through to customer service for over an hour and a half I was informed that the heater was still under parts and labor warranty and that they would send be the circuit board in 2- 4 business days. This did not exactly instill confidence that I was going to get hot water back anytime soon. Rheem shame on you. This unit has quality ball valves on the hot and cold side. Read honest and unbiased product reviews … If you’ve got a larger family that has a high demand for hot water, this could be the water heater for you. I thank her and wait for the part to arrive. Rheem works with Synchrony Bank to offer consumers financing options for their home comfort products. Enjoy the comfort and convenience of continuous hot water on demand with a Rheem ® tankless water heater. A link has directed you to this review. The company should stand behind their products and not sell defective products. For more information about reviews on ConsumerAffairs.com please visit our Paid $500 for a local plumber to install, and it came out great. That's horrible when we do not have hot water in used. I am back on hold for 20 minutes. Currently On Sale. Labor coverage includes the repair or replacement of any part of the water heater due to defect in material or workmanship. Water heater life depends on maintenance, installation ease, support service, and return policies. DAY 2 - 12/6/2020: I call Rheem and get put on hold for 15 minutes... no problem. We tried calling to get the replacement part but everything was closed until the following Monday. Easy to find: I was told they were closed and call back tomorrow. Our content is intended to be used for general information purposes only. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Point-of-use water heaters are designed to fit under sinks or detached structures and can deliver hot water almost immediately. They charged around $100 for sending a new gas control. Rheem is sold by independent contractors around the world and at retailers nationwide. We bought the Rheem Water Heater 2 years ago. Things can break for no reason other than it has an issue, maybe during manufacturing but if a company offers a warranty then they should honor it! The federal tax program can be confusing, which is why Rheem website’s thorough and step-by-step explanation of how they work is so helpful. PS- I fixed it myself- took all of 10 minutes once the tank was drained. I haven’t had a problem except last season it needed Freon. In March of 2015 we built a new house and had a Rheem water heater installed. Its location on this page may change next time you visit. But the vent stack offered and the return policy is horrible. Mine is about 10 years old and it’s fine. I know this was not the case. Each tankless unit comes with an easy-to-use digital thermostat to allow for any desired adjustments to the water temperature. The heater would not stay lit. This model has only been out a short while, but it’s already proving to be a more reliable, user-friendly unit than the previous one. Be the first one to find this review helpful. I had 3.5 ton Sure Comfort heat pump installed in May 2020, failed one month later. As I did mention earlier, Rheem tankless water heaters are recognized for their high-quality production standards. Warranties: The Rheem RTEX 13 deservedly ranks among the very best tankless water heaters, taking up little space wherever it is installed, but powerful enough to supply multiple water sources. 9.5 GPM puts the RTG-95XLN in the top three for water flow in our best tankless water heater list. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. The heaters have a warranty of 5 years but the parts and labor only 1 year. It is now mid December 2020, and the hot water is running out in short time. Looks like cold family showers for a while! Tank … It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. We value your privacy. Each water heater has Rheem’s National Appliance Energy Conservation Act (NAECA) advantage meaning maximized performance and minimized footprint. When it comes to tankless water heaters, you want only the best.Each of the three heaters featured here are among the most advanced on the market, providing both quality and efficiency. Original review: Dec. 10, 2020 I purchased a brand new 40 gallon Rheem water heater in November of 2019. The company sells water heater models in gas, electric, tankless, solar and hybrid styles. It is less expensive to purchase and install than the gas units, but it requires a lot of energy to operate. One thing they have in common is that the both companies produce quality water heaters for residential and commercial use. Rheem’s online homeowner’s resource center is the best place to find all the information you need on local contractors, financing, rebates and warranties for all of your Rheem products. If I had to purchase another heating and air unit it would be a Rheem. Best of all, Incredible Savings on Utility Usage and Bills, both Summer and Winter. Unsubscribe easily. We looked at the Rheem Gladiator Water Heater as a reference point for our guide. System lets you know when it is time to clean or replace air filters. The lowest rung of the Rheem gas heater family, these water heaters begin at a UEF of .54 and top out at .81 for the most efficient model. You will either receive a call from our dispatch team with labor options or from an independent contractor in your area within 1 business day to setup an appointment. Note that installation will require 240V and adequate circuit protection, so … My plumber contacted Rheem at least ten times concerning the heater. A little after a year a leak developed and burnt out the control board. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. Unsubscribe at any time. ConsumerAffairs is not a government agency. They did not give me a hard time, they were polite, and knew exactly what was wrong. It is determined that I need a part and that they will ship it to me... Ok, no problem. For more information about reviews on ConsumerAffairs.com please visit our Electric Tankless Water Heaters. Had a master plumber install the water heater. Get buying tips about Water Heaters delivered to your inbox. Unsubscribe easily. DAY 1 - 12/5/2020: Water heater stops working so I call Rheem Warranty. Almost immediately, the water smelled of rotten eggs. Bought a 5 ton 20 SEER Heat Pump. He installed it but, not only did we have to pay for the part but also the installation. Remember that your water’s inlet temperature will have a significant impact on the unit’s performance, so choose the one that best suits your location. We’ll start sending you the news you need delivered straight to you. They answer and take my info and then transfer me to Warranty. August 2020 told him a plumbing company in Maryland told my plumber them! Build a quality product... Rheem manufacturing process failed, and now they the... Or city and locate the nearest Rheem contractor for any warranty services needed, whom I know can. Want to read more in depth reviews about Rheem water heater installed on December 3, 2020 I submitted to... 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For general information purposes only and are giving us no help at all valves for water …...