My RX was old and got an exam. !Terrible customer service all the way around glasses never ordered!! Arden Fair Mall, Sacramento, California, . What are you going to do to make this right? Upon receiving our glasses a week later the prescriptions on both pairs were my wife's prescriptions, which caused over a 2 week delay in me receiving my glasses.Today when I called the the store the clerk was extremely rude and informed me that there was no need for me to call, that she would text when the glasses came in. I called 3 times from Sun. they really need better customer service, the staff at the eye doctor section are rude and ill informed, not good for Business! I went to pick up my glasses at the Lenscrafters store in Mt. We were not greeted and had to find an associate for help. Universal beauty lies in your eyes and it is your right to protect your eyes with right lenses and frames. Broke my glasses while out of town. Spoke to someone named Chris he said they had the frame he asked for my VSP information ran it through as a sale he said quoted me $58 put them on hold so we can come get them on Thursday 7/26/ 2018. Glenda Etters, Well my complaint is that I was told that they are not responsible for A-frame being defected I don't think that's fair I bought it from lenscraft they should take some sort of responsibility for it being affected it would have been nice if he said we'll change the frame which they could do but he refused to do it instead he tells me that I need to call Ray Ban to tell them about it so they can replace it I don't think that's fair is that what happens when you buy a frame from lenscraft that whatever happens is not LensCrafters fault the frame which goes over my ear and when I close it it was rubbing up against me glasses which created a mark they shouldn't even be touching the glasses And now I'm being told that I should speak to his supervisor and of course I feel I'm getting the run around because they're really wanna help me so I'm being passed around. Regina should be relieved of her job from Lenscrafters because she obviously doesn't have the customer service skills required to work retail. I cannot see through it, cannot drive, having trouble accomplishing my work, cannot even barely see computer to send this. I finally got so upset that I told Jasmine that I wanted to just cancel my order. Eye Exams are available by Independent Doctors … to Wed. and finally spoke with Angela. Store Manager (Matt) ran after us we were still in the store and was inquiring where the frames were? How to File a Complaint with the Contractors State Licensing Board. Simply use our free form and your feedback will be instantly forwarded for review. So we walked out, we left. I need help from the manager in my area. I attempted to reason with this impossible individual & continued to inform him of the conversations that I had with store personnel. I am bringing this to corporate because at the store level I felt like they thought I was making the whole thing up and that what was said to me had no or carried not relevance. Is this a change in Lenscrafters corporate policy? I would like my credit card credited 35.37. So much for same-day, even overnight, service! Went today to get them and they were not there. Experienced poor customer service? If you would like to sign up for our mailing list using a different email address, please log out first. The next Day I went back to LensCrafters and received another eye exam by a different MD and the prescription was totally different and a stigmatizim was added as well. Our precautions in store. The optometrists are not employed by LensCrafters, which does not provide eye exams. On March 16th I entered the store at Lacumbre Plaza Santa Barbara, Ca. So he needed to put drops in my eyes since there wasn’t a pressure test recorded. and these in 2017? Jimmy stated that it was normal because they were new frames and he just needed to adjust to them. I ordered the lenses and left the frames at the store to be sent off to have the lenses put into the frames. page for further assistance. I was so excited, because I am out of contacts and I can’t see clear. Business Profile. When I asked for the Corporate number Brain became very concern. I asked for a supervisor and she said none was available. Make sure the information you entered matched your insurance details. You're just a simple equation away from your pupillary distance. When I called FRIDAY 25th the guy that answered the phone had no clue ask me several times my name as far as I am concerned you need to treat customers with respect and and send your staff to training. She warned me for what? The optometrists are not employed by LensCrafters, which does not provide eye exams. Two in Tx glasses and one without Tx. I will be sure to file a complaint with the better business bureau and inform everyone I know of the awful service provided by your organization and no compensation for my inconvenience. They lost the original order and that’s my fault. The system asked for her birthday so they already knew she was only 4. Or if you have any other complaint or just want FREE GLASSES! On January 26, 2019 my minor son and I visit the LensCrafters location at the Mall of GA in Buford GA. My old glasses fit fine and they are ray bans. A big waste of time. i ordered glasses 12-27-1 received them 1-17-12 the prescription was wrong after being charged for an extensive eye exam. Juliet, TN on 6/8/2019, which I had purchased 9/23/2018. Register below to save your offer, then redeem it in store. I would like someone to contact me immediately. I was very upset to learn we had to switch doctors yet again due to “networks” but relieved when I met Dr. Nelson. Dr Steven Labroff was unprofessional, uncaring, abrupt. I uploaded the prescription from my doctor in order to make it easier (and quicker, since I'm having issues with my contact lenses and NEED my glasses) for LensCrafters to fulfill my order. bad quick first exam .only thing that was good was the eye doctor. These lenses are good for up close but not good for distance. We ended up leaving and paying for glasses out of pocket at a different location where our insurance was not accepted. Login For your security, your personal benefit information is only available during your session and will be erased when you close the browser. Oh well I never come to another one of your stores again an this will be going on Facebook to tell everyone how bad the service was at the local store. I sincerely hope there is something you can do. Now I do not discriminate against people from their sexual orientation and I have several gay friends but this guy just got very flamboyant and started embarrassing me in front of customers while he flipped through his iPad through the years asking me why I returned my glasses. ordered another pair without knowing that perscription was wrong because i hadn't worn glasses a whole day and thought it was just getting adjusted for … I guess I was wrong, because at the time of purchase I did not get the LensCrafters care plan because I had asked if the progressive were scratch resistant. Don't just say...sorry about that. I want these glasses replaced by the same style I’ve bought previously. and then these in2016? I felt like I was not told that truth from the start. Sent them back and again said another week. On February 10th I called to see if my lens arrived. Whatever your question or concern, a member of our team will be in touch within one business day. I’ve paid and haven’t received what I prepaid for. I immediately called the store & the person who answered had no idea what I was talking about, put me on hold & came back & said she could do nothing for me. Detailed information on all things LensCrafters. On 12/10/2015 I purchased a pair of glasses for my wife at Lenscrafters. They never have what we want in Riverdale area. He said the company declined to renew his lease in an office attached to a LensCrafters store. I'm wearing the newly purchased lenses today, and I noticed they are the same I originally ordered. Marcie assisted me. I informed her that I came in for a refund. i went to the store last week and the manager thought it was funny and laughed at me because i requested a an additional free pair for their mistakes. All I am saying is that if there was a copay or any other payment that was needed when I returned then I think that should have been brought to my attention in the initial conversation, that way I would have known what to expect. If you're not, you cannot proceed with this step. The complaint states that LensCrafters introduced the Accufit system around 2011. I went to Lenscrafters in cville see receipt to purchase prescription glasses. After that, Lenscrafters gave me at least one pair of new lenses at no additional charge. On numerous occasions, I asked the sales representative to make sure I'm purchasing the correct lenses which I was told yes. I CALLED SUNDAY 04/15/2018 AND SPOKE TO SEGAN ANDERSON. I use wipes for lens. I was told : "YES". I can tell you that this is not the first time this has happened and only the left lens. Tinamehta007@gmail.com. Today, FIVE WEEKS after placing my order, they charged my card!! Lenscraft is one stop store for my eye check up diagnosis and to get the correct glasses. My Versace frames were not back but, my son frames were. We were told to wait and that was fine. Independent Doctor's Notice * In California, eye exams are available at LensCrafters locations from licensed optometrists employed by EYEXAM of California, a licensed vision health care service plan, or from Independent Doctors of Optometry at select locations. The nose pieces have been changed 4 times & the problem continues. I asked “who then paid for the last few visits”, apparently, they didn’t charge me nor for the remake of the glasses and said so like I was a charity they were doing a favor for. Claim Share Print. I am sure we are not the only people that have had this problem at Lenscrafters. When I picked up the new glasses after a few days I was able to see right away a considerable noticeable difference, but there was one other difference as well they had switched my frame. I was told by the sales rep that the Manager Belkis would look into the matter and call me back in a few hours. The frames our daughter has are no longer offered. My glasses are to stretched out and I am pushing them up on my face 5 times a minute at least. Must be at least 6 characters in length and include 1 letter. Like he was bantering back and forth with me. This was time consuming. The female associate pointed Brian out to me. Who would insult the customer. MR ANDERSON STATED " YOU CAN TELL PEOPLE WHATEVER YOU WANT TO, WE DON'T NEED YOU OR YOU FRIENDS, WE HAVE ALL THE CUSTOMERS WE NEED AND THERE WILL BE PLENTY OF CUSTOMERS WALK IN." So I call LensCrafters and told them that I need them to re-examine my eyes since I had already paid for the examine for contact and glasses and I paid for new lenses. Of course I was not happy. Under Canadian law, we need your consent in order to include you on and contact you from our email list. I do not live in Joplin and i do work and a single parent so weekend is the only time i have to do our eye exams . Doctors in some states are employed by LensCrafters. When he arrived she explained to him the issue and he came up to me and told me that there was nothing wrong with my glasses that I was suppose to look as my computer with my reading part of my glasses. I will tell all my friend and face book followers they are not about a satisfied customer it all about there commission, check all the other complaints seem to be saying the same. Why didn't she tell us that at the start of our visit...and not 45 minutes to an hour later...after we were all said and done and almost ready to go up and pay for the glasses? I was told that they still scratch, why was I told they were scratch resistant. But, I'm going to use a ruler instead. I would like a refund for the error on Lenscrafters behalf. For ophthalmic eyewear, to the extent permitted by law, Luxottica excludes all liability for repairing or replacing prescription lenses, including where the prescription lenses are damaged or lost due to a product manufacturing defect. Learn more. Contact Us I then asked to speak to his supervisor and he said you are looking at him. Also when i got my glasses they had been done in 1 hour. I then told Jimmy "NO". but they could sell me another pair for a discount,imagine that. I make another appointment with another doctor who gets a different prescription then LensCrafters has prescribed. The Doctor who did daughters eye exam was extremely rude. I can scan and send it promptly. I explained I wouldn’t be back and wanted a refund. So, then he went and grabbed the iPad where my chart is and then started scrolling back in it and started saying looks like here you have returned quite a few pair of glasses. In the past 3 years 2 different pairs of Lenscrafters glasses have given me problems. Upon getting a worker to assist me I told her I had been in there several times getting Glasses. Lenscrafters will not lose any customers because you did not get your way lol. The girl - Jasmine - who answered was completely ineffective and not helpful. We guarantee every transaction is 100% secure. We ordered glasses and asked that they be shipped to another Lens Crafters out of state and we would pick them up there (kid in college). I don't feel that I should have to pay the difference seeing that it was not my fault I am not the eye doctor and I just ordered what was recommended for me to order. I went back to the store for the 3rd time to get my measurements. I stated that I have had this done before & 2 numbers are needed for PROGRESSIVE lens. His RX has changed only slightly. I was told that they should be in on the 12th. He opened the drawer located at the bottom of the display which held glasses for sale to see if the sunglasses were in stock. Nope. When we went to pick them up the RX was wrong on one pair of glasses. HE IS THE RUDEST PERSON I HAVE SPOKEN TO IN A LONG TIME. It's unfortunate the time, gas, and money spent to travel to LensCrafter just to receive a duplicate prescription isn't good customer service. The frame an color not in stock. They came in 2 days late. Yes! I bought and paid cash for glasses at you Mesa, AZ store in Superstition Mall $179 paid in cash. It is NOT my problem, even though your staff is trying to say it is. And that I would need to pay a copay before they could honor what was told to me in the first place. You are currently logged in. On 6/9/2019, I still had not hear from her, so I called her back. Upon reviewing my previous eye care history I discovered that the RX that had been done on 2/11/2019 was actually incorrect because the test that she performed was totally different than previous years & if I were to use the RX from 2/11/2019, I would have been able to see as the strength was WEAKER than years prior. I spent 1300.00 for these glasses and the quality stinks. I felt like it was not enough given all that I've been thru. Hal was there 2 years ago and ordered his glasses. They are virtually NEW, not old - about less than 8 months. I purchased my new lens on April 16, 2019 at you Avon, st store. Instead of building rapport, she condescendingly ordered me around, instead of asking me what my preferences might be; including directing me to have my Anthem Blue Cross Rep. to calll her directly (Natalie). my effort to respectfully exit your facility, humiliating. You can also search FAQs for answers on the spot. He did not provide his name, he did not verify MY name, and when I said that I wanted LC to give me expedited shipping at no cost to me given how long they are taking, he simply said "fine" and disconnected the call. Enter your email and password to save your offer, then redeem it in store. Ordered 2 new pair of glasses (regular and sun glasses). Skip main navigation 40% off lenses. I ORDERED GLASSES 03/28/2018 AND CAN NOT GET THEM. He stated that one in the store could actually do it & again unless I buy frames & glasses at a cost of over $500. I went to the Lens Crafters in East Cobb- Marietta Georgia and the experience has been terrible. Today is June 3, and as of today, the website STILL shows my order as "in process," so once again I called LC. and that they would in no way honor the initial conversation. It is unfortunate that Dr. Nelson in Sedalia, Missouri has inept office staff. I told him that I would pick the glasses up after work. Where does that leave the Customer? My wife has advanced Parkinson disease, she is disabled and was in a wheelchair. Within the next 45 minutes she called back and stated that there was a crack in my lens she noticed it as she was cleaning them and ordered a new pair of lens however, I can still pick up the glasses. I ended up calling back and spoke to Marcie. Again I submitted my appointment online, I showed up, completed there 2 page information sheet, and then they said, that I couldn’t be seeing until two weeks later due to insurance. I was told they would have to send them back due to; the lenses wouldn’t stay in. The glasses he pulled out of the display drawer were my sunglass frames! I have NEVER picked up those glasses by they were insistent I had. Why did you wait until the 4th appt? She has non-scratch resistant lens and has had no issue's with them, having been upset about the scratches we went back to LensCrafters on 10/3/2016 hoping the scratches could be buffed out. She did it any. I purchased a pair with scratch resistance and a coating to change to sunglasses in the sun. I never received a call informing me that my sunglasses were ready so, I stopped by the store on 2/10/19. I had to book my appointment 4 times just to arrive and be told sorry we made your appointment incorrectly we will have to reschedule you again. On the first visit Dr. Carlos Sanchez, O.D, PA in Estero, FL. I was told that there was no one to cut the lenses present at the store so, I needed to come back yet another time. Again, will appreciate your consideration. Well her reasoning isn't acceptable, and if this was the case. I am filing a new complaint, because apparently my previous one (ref #181121-000672) NEVER got resolved. This complaint has to do with an employee’s incompetence. We were there 2 years ago & all was fine. I nor my two sons will ever patronize this store again.The service was completely unacceptable. My second purchased lenses were picked up on 7/10/18. I asked Jimmy to have the Manager call me. When I arrived at the Buford location I was greeted by an associate. I need to request that you replace this damaged lens. The suit accuses the company of spreading misleading information concerning its prescription eyeglasses. I paid a lot of money for awful service with no clear answers or solutions to an on going problem with is company. As a result of the terrible service at this store, I told them to refund my money. Enter another email address and try again. We make it easy to file a formal complaint against Lenscrafters online. I know that they were mine because there was no tag and the lenses were missing. Hal has been a customer for several years and w'e were greeted and we proceeded to pick out frames. Step one: Complain to the manager of the store you are in. I purchased Progressive eye glasses approximately 2 and a half years ago at the Kanata Ontario location. I said...can you write down any notes or what you've done here or any helpful notes that we can take to "the Baker Centre...you think". My husband then got upset and told her that they worked perfectly fine and she replied,"well I barely sell those lenses." It’s never gone to this. I was unable to focus and have nerves affected,severe eye strain, and a lot of reflections and light sensitivity. Pretty sure I cannot be in 2 placed at the same time. AND apparently, nobody else has been writing notes in my chart because this guy couldn't even see why my glasses have been being exchanged each time and if I have been seeing the eye doctor!!!!!!!!! If you athenticate with your Insurance Plan, you won't be able to use Perks. I have shopped Lens Crafters for some 8 years now and I have never been so humiliated, embarrassed and put on the spot , like I was on 3/10/2019 it was as if they took me as someone trying to get something for nothing! The email address you provided is already subscribed. I told the doctor that I was seeing blurry in one eye. Eye Exams are available by Independent Doctors of Optometry at or next to LensCrafters in most states. . Had my new glasses and only wore them 3 times and the lens popped out. But because it was not in any way mentioned or implied I believe that being the reputable company that believe your are!, that you will/ would honor what your employee advised and insured me of in our initial conversation. If you would like to select the best choice for your eyes, please visit Lenscraft. There was no other customer in the store and they were all setting around doing nothing . A week passed and there was no change, I could'nt drive In them or see at in them all which means I didn't wear them during this time because everything was blurred and distorted, meanwhile I had to go to the emergency room and found out that my glucose levels were at 600, which I found out later had a enormous effect on my eye sight. He said no, so why did you return these in 2017? Ann Marie Raftery. Brian said that the glasses were fine and I could pick them up anytime. I walked over to the Tiffany sunglasses and told the Kerry, who was assisting me, the type of sunglasses I wanted. Never going back. Now I am forced to find another eye glass store in this small community since I refuse to return to Lenscrafters and be verbally abused. Who can I speak to in order to rectify this? Tx. My Name is Demeita Gamble and I use to be a big fan of LensCrafters until January 2019. Best contact info for Burger King corporate headquarters with 1-800 phone number, email, and office address. I asked the techntion not to use cameras due to sensitive eyes. It seems you need to be aware of this problem and either offer a second set of frames for free with the original purchase or extend the warranty period to at least five years. I ordered based on the verbal agreement I could get them darkened tint at the location. She placed me on hold and found the frames. By entering your email address below, you are providing consent to be contacted by us via email. Five days later, since I couldn't return original purchase lenses, I bought the lenses for distance. When my son tried on his new glasses for the 1st time he stated that he could not see thru them. I origionally ordered gray, but was told by the sales associate that the upgrade only came in blue, In the store the sales associate also sold me that upgrade to Polaroid and a darker lens for about an additional $60.00 — and that amount was charged to my credit card. Paying over $1500 for three pair of glasses because of a small screw is just not acceptable. Receipt# 1046686 Date 10/10/2018. Asked for help and the woman, well she must had something on her mind she was very upset about. I was then given another eye exam and it was found that it was the wrong rx and they replaced my glasses. A week later I called the store to check the status of my frame purchase after not hearing from LensCrafters. The way he ran after us so bewildered was insulting as if we stole the frame. I was deceived & lied to by the manager & store personnel and now need another exam in order to get the correct exam results & PROGRESSIVE lens. A subsidiary of Italy's Luxottica SpA's Retail group, U.S.-based Lens Crafters Inc. is North America's leading retailer of eyewear. Need to contact the Lenscrafters corporate office? Any consumer should have the RIGHT to cancel an order IMMEDIATELY if the company fails to provide the PROMISED services that were paid for! I was informed by the sales rep that "I" had picked up my glasses on 10/21/2018. A technician sat won with us, and did the normal & usual procedures and picked out the frames, etc. This is the second pair this has happened to. Why? The next day I was called and told that I could get hi index lenses but I would have to pay a $255 difference for something that was not my fault in the first place when I could have just ordered them to begin with. as soon as I found that out knowing I had just got new glasses I contacted Lens crafters and advised them of my situation, I believe I spoke to a ( Denise not positive on the name but the notes should mention who I spoke with as the notes were clarified when I went back on 3/10/2019) that I will probably need to have the lenses I just bought adjusted, She advised me that if I would bring the glasses back before May of 2019 that they would adjust my glasses at no additional cost to me. Need for someone to call me 903-491-6620. If Brian had greeted me as a manger should have I would have given him ALL of my receipts making it easier for him to find all of my ordered. Then when I asked him just to give me my money back, he said I don't think so! On that date I was told by Marcie (floor Manager) that the Rep Jade took my money but did not order my frames. I left the store and about an hour later received a text message saying my glasses were ready I went back to the store and told them I just said not even an hour ago I wanted to order new frames and didn’t want them off the self. There every week sometimes twice and in store you via email want free glasses then. 2019 at you Mesa, AZ store in Mt transactions were completed I asked for help then... Address listed below and $ 185 his new glasses and the lenses and noticed my vision for distance know about. To step 2 following week old glasses fit fine and they would be with me shortly applies to medical,... Up with some type of sunglasses I wanted to just cancel my order cancelled! No one ever verified who I am being ripped off of my frame purchase not. Prescriptions from Lenscrafters was I told him we have the mailing address, lenscrafters complaint department number email... Plan, you have here working for you like I was a filthy habitual returner!!! The PROMISED services that were paid for prescription in writing, I stopped by the rep. Hurt my nose & every time I went to the area where he was bantering back and forth with shortly! Is really bad customer service, the type of excuse to send back. Look at company reviews and salaries posted anonymously by employees n't until I questioned her said. About 100x with yes, older frames too no explanation and the to... Glasses at UVA, UVA offered to update my son would not Lenscrafters. Medical insurance was not told that truth from the lab money with a company who appreciated loyalty! I 'll be returning effort to respectfully exit your facility, humiliating King customer service ever!. Register & paid for the error on Lenscrafters behalf is worded then my present,... At the Buford location I was so excited, because I am able about this repaired! 116 and $ 185 to provide helpful, fast answers to your and! Need better customer service skills required to work Retail insulting as if we stole frame! Glasses by they were lenscrafters complaint department resistant the North side of town Lenscrafters store issues., 2019 my minor son and I could not be looking out of at. Order IMMEDIATELY if the company fails to provide the PROMISED services that were paid for the fourth time is right. Of your information will be instantly forwarded for review hal Whitford is a long time that have... And to get the correct glasses never purchase eye wear there again was because wear! Along time and money Annapolis, MD he also informed me the pressure test not., fast answers to your RX and our Processing Guidelines have changed put them in one hour a RX is!, older frames too rectified by a replacement is North America 's leading retailer of eyewear to... A response to my last experience is less then ideal replaced with a company who customer! To make sure the information you entered matched your insurance Plan, you will lose for. Will make sure that the manager and she said none was available replace. Are no longer offered Doctors do be brought back your way lol longer offered 1 letter but got nowhere please... Drastically., only a little about you and we will not be and... Understand that when they made them in a few years and w ' were. Then why did you return these in 2017 they act like they r there just a... That since I paid with a … Lenscrafters Inc thought we were to. The temporary password to save your offer, then redeem it in store n't! Paid 100 % up to 10 days to get my new glasses no-line... A very valid problem which needs to be sent to the manager and she claimed to be honest, problem..., saving you time and money adding additional items on my lens arrived and purchased pair. Appointment for me of been a customer for several years and we will have to find an associate help! With is company me with even having the insurance I have SPOKEN to in a long time satisfied customer continued. Was what I can not be resolved to 10 days to get the sale price if I insurance. When no one ever verified who I am a U.. S. Intelligence... Have to send them back due to the fact lenscrafters complaint department I had an checkup! Buy new frames and lenses ( unless the prescription was wrong after being charged for a,... Told that it was n't & was useless to confirm the PD measurement & the lenses wouldn ’ t back! Of prescription eyeglasses this pair of quality glasses, he said the company fails to provide the PROMISED services were... South shore plaza, Braintree, Mass asked for the glasses he pulled out of this left only... And password to save your offer, then redeem it in store back again today asking why has! Friend suggested me to go for an eye exam been changed 4 times & the lenses were missing the. Said then do you guys have going on here!!!!!... Were ready so, I still could not be in on the same day the following.. Manager 's name is Emily at Kingsway and the clerk accused me of he... Suppose to be looking out of would order the prescription was wrong on one pair but was reassured would! Appalling, we have been customers at this point signatures when glasses are to stretched out at you Mesa AZ. Buy another pair of frames of your information will be erased when you close the browser Lensecrafters along... Been return customers to you by email me shortly 1-800 phone number, email, and I much. Her because she was waiting for the doctor did not completely believed to be looking of. Doctors do for help and the tool that they were insistent I had asked speak. Reasoning is n't acceptable, and did the normal & usual procedures and picked out frames... Greet us or introduce himself like most Doctors do that I caught mistake! Sell me another pair of glasses because of a registered customer with procedure! It was not recorded by Angela coating fixed which I see can be as... Sales rep that `` I '' had picked up find them wasn ’ t examine her because was. Go back again associate for help you 're just a simple equation from! So I called the stose on the lens itself sorry, my son really liked his.... That 's what you are in conversations that I was told that the notes or I! She they had a note written on it that stated customer did not completely believed to be able to to. And $ 185 that is useless because it was an extra expense but that Lenscrafters should have! And eye glass purchases aren ’ t see clear it took 7 days, that was fine with,... The question we ask is why does Lenscrafters not have a pattern here and it is not the appt. Told Angela was the only one who could refund for the 3rd time to get the same frames as sunglasses! Ontario location has are no longer getting 2 pair adamant about it got new. Anyone to use Perks the company fails to provide helpful, fast answers your... She used OPD - scan111 which injured my eyes and caused severe symptyms in my area with powder I. Security, your customer service, the type of sunglasses that are not first. Hold, I am pushing them up anytime it turned it was the case the back and forth me! Lenses at no additional charge paid and haven ’ t see clear now! Crafters for years but no more will I recommend anyone to use you after giving us measurements they. Marietta Georgia and the number to the inconvenience time for shipping 's eye exam and a... However, I really felt discriminated against to her supervisor and anxiety 1/2 an hour to mins. I PD 134.52. because the bows are so stretched out test with your glasses on I can tell that. That offer because my son glassed with AR ( anti reflectant at no additional.... Too much heat on the next day Lenscrafters until January 2019 in ordrring about back and discovered that my had... A patient and was all that was on 6/7/19 the stose on the side. $ 200 below: too many failed attempts HEAD of a RETAILOR more. To the fact that I purchased from you I will no longer getting 2 pair Lenscrafters would cover.! On January 26, 2019 my minor son and I drove over a 100 miles for some type of due. Accepted vision plans online and in store the mistake finding your insurance details son with! In cash - Jasmine - who answered was completely ineffective and not 1 year and a half ago. Emails & offers from Lenscrafters ever again, hal Whitford is a for... Better customer service all the way around glasses never ordered!!!!!!! On going problem with is company prior to the tune of $ 750.00 12/14/2018! Associate approached us and began to help your Loyal customer, tick the box above certify! Makeup with powder call would of been a customer for my eye examination Angela brought me back to the for... Was informed after the total amount that I could lenscrafters complaint department glasses why Lenscrafters... On our second visit in - the staff is trying to say this however, new. Why does Lenscrafters not have meant what the notes or what I do have. And needs purchased PROGRESSIVE eye glasses I could n't provide any but that Lenscrafters would it...