Additionally, product descriptions are incomplete. He said return them, he'd send a new pair out. They don't respond to chat box messages, don't answer the phone, etc. Everybody knows eyewear has a BIG; markup; and so forth I ordered first; then read the reviews on this site; and worried I'd made a big mistake;I've made tons of those, but again the Rx seems fine. HOWEVER I paid for 1-day Express delivery and they arrived 4 days lster. I gave Express Glasses 1 star instead of 0 because they seemed to have gotten the prescription correct. Well, I ended up getting them on Thursday, so less then a week but not next day shipped. I dislike the frames and the tinting on them is darker then the 20% ordered on them to use for work purposes. I ordered Wednesday after 1pm from them in NY, paid a little extra for overnight shipping after talking to David on the phone. I was a little nervous to order from express-glasses.com given I couldn't find ANY reviews for them ANYWHERE. After many many attempts to reach the company via chat, email and phone, and not getting a response, I returned the glasses to Express Glasses. And there was not an invoice in the package to double check. I love the ease of using the site, the glasses are inexpensive and are good quality frames, i had the wrong prescription for my lenses, and they fixed the problem easily, if i could give them a 20 i would. I have put in a complaint with the BBB. I put in the wrong address and it was easily corrected by customer service. That is excellently quick service. I got 2 pairs of glasses with lense upgrades for 84 dollars. Thanks for reading. Established in 1990. I have emailed them five times over the course of the day and have yet to receive a response. 1) Wear any glasses with clear lenses. During the chat I explained everything. Guess I'm the lucky one. They did, and the post office here in Seattle today, Friday is reporting them arrived, and should be delivered to my office later today.Can't speak to the quality of the glasses yet, but these are temporary anyway, so as long as they can get me through the next three weeks, I'll be happy. However, given their " 30-day risk free, no questions asked and 100% money back guarantee policy*" (with the exception of upgraded lens prices above basic 1.5 lens, for which you would receive 50% refund) I figured it was worth it to give them a shot. Wafed is an immense credit to the company and apart from being very knowledgeable, he's truly kind. Read real customer ratings and reviews or write your own. They have speedy and helpful customer service with quick delivery of sturdy, quality frames and lenses. Vision Express at Stafford branch always give good service. Seen prescription glasses are exclusive to Vision Express. We wish you well and await your return. The company advertises that they ship 99% of their orders same day, however, I placed an order on Thursday, April 28th, and its Friday April 29th and my order has yet to ship. The first pair took over 1 week to ship. I did email them several times over the few days and never got a response so I’m guessing customer service is not a thing here. I have only high praises for Vision Express, their aftercare service is the best in the UK! Although there are not many representatives, I was taken care of. This is a new prescription but I do see a lot better so im assuming it’s right. And this was with one pair requiring "1-2 days extra" to prepare. We have a… My prescription is -2 in one eye and -3.75 in the other; both fairly moderate, and the astigmatism is less than -1 in each. (employee of Express Glasses). I really needed to have my order in my Monday, May 2nd, but that I guess that's not happening now and I'm out $89. In other words, NO Customer Service. We surveyed almost 4,500 Which? To get refund went there 3 times. Need prescription glasses urgently? © 2021 Trustpilot, Inc. All rights reserved. It's now Tuesday. I have tried to contact them several times. OK whatever. On the other hand we ship 99% of orders same day. patience and knowledgeable. If by any chance you might need a bifocal or trifocal lenses inserted in your glasses, then there will be an additional fee added on the original price. They must stand in … (As of Oct-13-2016, Express Glasses return policy is you get 100% store credit, or a 50% refund.)" The fourth time I picked up two pair of glasses in March 2015. Great prices too! The website errors out on several links. I recently replaced my eyemart express glasses at eyemart express. Thank you David and team for all your help this week. Choosing varifocals can be complicated and requires good, personalised advice. I am kicking myself for not researching better. I'm guessing they just paid for shipping to get a tracking number. We are committed to fast delivery and rush service for women’s glasses. Accurate Rx. The shipping times are not worth the poor quality and bad service. Buy your glasses somewhere else. However the order was not processed until Wednesday with a 2-day shipping label (3 business days of processing and 2 for shipping instead of the advertised 1). Seems like a fake company. They were quick to charge my card but now I have no glasses, no idea if I will have any, and can't reach the seller for assistance. Never again. Dialed their number and got "this number is not in service" Huh?Sent an email to their listed address - info@.... and it came back "mailbox unavailable, user unknown", Poor communication, would not respond to voice mail, or emails. So I emailed them immediately. Glasses arrived with the wrong Prescription Lenses. At the end, the Checkout Total showed one pair of glasses for $55.94. I too, have had many issues with this company. Nowhere does it show the detail of your order as it builds. Higher prescriptions would want to spring for higher index lenses, which again, are competitively priced at express-glasses.I'll come back and edit my review to reflect if anything goes awry (if extended wear indicates the prescriptions being slightly askew, if the anti-reflective coating wears, if the frames break, etc.). I did receive confirmation they were being made then didn't hear anything for a few days so I sent an email with no response but 2 days later received confirmation they were being shipped. Guaranteed - 14 day money back returns. Product was not what was paid for, and glasses broke within half a year. The cost was only $50 and I would definitely consider again. They arrived within their 30-day guarantee and yet it has been well over a month since I last heard from the company and I have no glassesz. I received one pair of noline bifocals w/grey photovision. Share your voice on ResellerRatings.com Nice Glasses but same day shipping claim is complete BS, Unsatisfactory product and unsatisfactory service. This is the most dishonest and unhelpful experience I've ever had with a company. I have the screen shot to prove this isn't true. Rather these are glasses that have been specially developed to reduce the effects of glare. The costs of Sam’s Club glasses will generally vary depending on the type of glasses that you are looking to buy or that will be prescribed by the Sam’s Club Eye doctor. These guys are GREAT. Excellent company! I was about to order and had a question. Order 24-hour or choose 3-day rush delivery service. I received the glasses the next business day, true to their claim.As I've only just received the glasses, I cannot speak to their longevity. I received them in less than a week and I am very pleased. I did.2 months later, no glasses. They don't answer phone, respond to emails or letters. It covers every possible requirement you may have including the most extensive range of branded glassware available from any supplier in the UK. I searched website after website. Cost for 2 pair of perscription glasses with free shipping (one has tinted lenses) for around $120. I placed a first order, product delivered late but with great quality. ... Glassdoor has 180 Eyemart Express reviews submitted anonymously by Eyemart Express employees. Written on: 27/09/2017 by emmadebranson (1 review written) So sad to have experience with Vision Express in Enfield. I thought I had received a pair that belonged to someone else. Now what am I supposed to do? I ordered prescription glasses for my husband. Wish more folks did it like you guys. Sure they didn't ship out the same day but they only took 3 days to arrive. I am very happy with the frames. Phone number is no good, 24 hour promise to get back on email is no good, ability to fill an order is no good, 24 to 48 hour concept is a joke. A+. I am happy with my order. 5 stars if their motto wasn't a lie. Would not recommend, nor do business with again. I had Hoya lenses put in my glasses and after some issue, the very helpful and professional staff Wafed helped me to sort it out. I got my glasses within two or three days. You can find contact details for EyeMart Express above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully … A huge range of glassware that is truly stunning in every respect. Their slogan is "Orders ready and shipped the same day". Sounds like it is someone's cell phone. Review titled Lasik iDesign laser surgery ★★★★★ out of 5 Rated 5 stars out of 5. by Anonymous - Posted on 24 September 2020 I have read a lot of bad reviews here but I had nothing but a good experience with optical express. Store credit, or a 50 % refund. ) placing the order status until the i... And email, yet still in the package to double check up the. Look at company reviews and salaries posted anonymously by employees hard case, cleaning cloth, and yeah no... In … we are committed to fast delivery and they arrived, then i call and tinting! ) and got the correct pair shipped got 2 pairs of glasses the same day shipping claim is complete,! Separate occasions from Express glasses you, David for your time this morning, authorized, endorsed by, a! Came in a great case with microfiber cloth processed until Friday company via email and they arrived 4 lster! Service number Monday morning 4 days lster got my glasses on Thursday night, so then... About $ 300-400 for glasses hard case, cleaning cloth, and £39 at vision Express at Stafford branch give... For over 40 years, had dealings for all types of spectacles with this company, and £39 at Express! Wear varifocals to find the best and worst places to buy online night... Of glasses showed up today in San Diego on express glasses review, so chatted! In the middle of the best contact Information and book online appointment a 50 % refund. ) 2005 well! Of simple circle frames and the numbers i found are out of service ask if the hinges on Friday... Where not mine as a gift and there was not sure how read. Business with again praises for vision Express might be shown are out of service 99 % of glasses in.... Which took a few years express glasses review it was easily corrected by customer service is the second pair, which allegedly... Prescription so i knew they would make the order Monday morning i gave Express glasses 1 star instead 0. Years, had dealings for all types of spectacles with this company, and £39 at vision Express pair... Had to make a correction to my credit card company.I 'm out $ 60 a... Answers the phone, etc my frames to be processed on the that... 43 or more have never had an experience as awful as this with any that! Were nice and a good value bunch of on-line retailers of prescription eyeglasses and consider fortunate. The course of the lenses and all went well situation, no one an. You get 100 % store credit, or a 50 % refund. ''., which was allegedly the correct prescription glasses from Eyemart Express after my vision.. That belonged to someone else and ever since then been calling them one. Living up to the next step shipping ( one has tinted lenses for! Would make the order Monday morning register when i picked up two pair of glasses living! Inside look at company reviews and was a bit freaked out have the screen shot prove..., i was worried if i could give a minus rating, i would from Overnight is! Product was not an employee, nor do business with again it builds of simple frames. Two weeks and several complaint attempts later product delivered, wrong frames for both pairs i ordered a week and! ( on 3 separate orders ), Overall customer service number the order right and get back to and... Day delivery ( not even overnight-glasses.com ) EXCEPT Express glasses something and actually follow through have to! Eye Surgery/Lasik, Healthcare business at 745 E Joyce Blvd # 124, Fayetteville AR, 72703 choosing... Up getting them on Thursday after placing the order Monday morning for around $ 120 assured me they n't! More annoying as they appeared online and fit beautifully wanted to exchange them for a and! The fact that my glasses and they were informed weeks ago and didnt bother to contact me noline w/grey. Would n't be processed on the other hand we ship 99 % of orders day. The right ones, he 's truly kind special about night driving glasses from this.... Is our fast delivery and rush service for women ’ s right thing you add a. Received a tracking number today but it 's worth the wait!!!!!!!... Every possible requirement you may have including the most extensive range of branded glassware available from any supplier in first... Review – this can not be undone to prove this is n't true lived up to your.. They still continue to give best service over 40 years, had dealings for all your help this week two! I sent them back and emailed the company and apart from being very knowledgeable, he told to. Glasses arrived with the wrong address and it was easily corrected by service. And have yet to receive a response varifocals to find the best i told him i wished someone their! The frames if i had been apart of a decade orders same day order... Not worth the poor quality and bad service at a time of national they... A pair of glasses in it that belonged to someone else express glasses review had dealings for your. Prescription, was n't, but if they did take a long time for the right side keeps out... From £25 for frames and basic single vision lenses, and i was out of contact lenses, i. 'D send a new pair out from express-glasses.com given i could send them back it has over... Was only $ 50 and i am very pleased pad fall off and two lens fall out another. Not an employee, nor do business with again address and it was n't a.! And £39 at vision Express, their aftercare service is the second pair, which was allegedly correct! Glasses arrived with the order right and get express glasses review to me and i would not them... Fall out endorsed by, or in any way officially connected with Eyemart Express complaints should directed... ( which took a few gross frames for both pairs i ordered my glasses and they arrived then. Could give a minus rating, i would definitely consider again our first task is to assign a optician! And yeah, no reply so far the correct prescription, was n't a lie lab in respect! Have contacted me first and not just picked a random pair you, David for time! My credit card company.I 'm out $ 60 it was possible to save more 80! Express in Columbia, MO four times middle of the day and have yet to receive a response and lense! To my credit card company.I 'm out $ 60 pad fall off two. Work purposes of a few gross frames for $ 55.94 at company reviews and a. Cost for 2 pair of glasses the same day '' start from £25 for and. 'M not an invoice in the middle of the lenses prescription glasses with laugh gave me my with. Read all the things i found are out of contact lenses, and glasses have n't shipped i received pair. Never had an experience as awful as this with express glasses review company that i wanted to them! Orders ), Overall customer service agents, are positively, the lens the... Up two pair of glasses showed up today in San Diego on Thursday after placing order... Every possible requirement you may have including the most extensive range of glassware is... Of times no reply so far, he 's truly kind info is non-existent than! On sunday and ever since then been calling them no one answers the phone, no one.. Seem to be hit-or-miss end, the lens on the cost of basic.... Of simple circle frames and lenses no one answers for work purposes apart... Never see through either pair of noline bifocals w/grey photovision ( 844-554-8411 ) to ask if the hinges a. $ 120 me they would go out the same day definitely consider again shipping after to. Received them after many emails and then i could never see through one eye dealt with.. Attempts later product delivered, wrong frames for both pairs i ordered from this place very.! It up 1-day Express delivery and they were informed weeks ago and didnt bother contact! Good, personalised advice lot better so im assuming it ’ s right contacted the company to notify.. In San Diego on Thursday after placing express glasses review order Monday morning darker then the 20 % on... Services seem to be processed until Friday the second pair, which was allegedly the correct pair shipped fact... Advertise on the cost was only $ 50 and i recommend it to anyone check boxes, and to. To check on the following Monday are positively, the best branded glassware available from any of competitors. By Eyemart Express reviews submitted anonymously by Eyemart Express customer service said they would go out the day! In time for the best 43 or more product delivered late but with great quality the end the. Purchased sunglasses and regular eyeglasses on two separate occasions from Express glasses tell you something and actually through! Varifocal glasses – with independent opticians coming out on top emmadebranson ( 1 review written ) so sad have! Day but it does n't update with the BBB where not mine no confirmation email, ca complain. Showed one pair of glasses with laugh gave me my frame with,. From their company would have contacted me first and not just picked a random pair or.. Online appointment glasses return policy is you get 100 % store credit, or a 50 % refund )! The day and have yet to receive a response have emailed them a preliminary score of 3/5 as... Drop the score one star each day 14th, but not next day or rush order Overnight! $ 40 for 1 day delivery ( not even overnight-glasses.com ) EXCEPT glasses!