In fact, the 2018 Lodging Technology Study published by Hospitality Technology found the majority of hotel systems will be in the cloud by 2019. “31% of restaurant guests and 41% of hotel guests will be more likely to visit an establishment with greater frequency, by an employee without having to give their name or show a loyalty card.”, The truly revolutionary way to use biometrics in the hospitality industry goes toward knowing what the guests would enjoy most even before they are aware of it. LockTrip (LOC), blockchain-based hotels and vacation rentals marketplace, enables hotels to manage bookings and guests to make reservations without a commission being taken from either side. That’s when innovation can really do wonders. The Hilton hotel chain is at the forefront of integrating personalisation options with their Connected Room experience, which enables various room controls through their mobile Hilton Honors app. As these features change the industry, cultivate your knowledge of emerging devices and capabilities. But AI also offers businesses an opportunity to further reflect their personality and develop brand loyalty. Technology is updating and changing every single day. While the Covid-19 pandemic is focusing many industry players on short-term business survival, understanding the top hospitality trends will be essential for long-term competitiveness. , an installation that suggests travel destination based on behavioural analysis. With that in mind, here we preview the top three technology trends for 2019. This website uses cookies to improve your experience while you navigate through the website. Such are the possibilities of IoT technology, which offers guests a growing range of options to personalise their environment using an in-room tablet, smart speaker or their own smartphone. Weaponizing Travel Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. Daily tasks, like taking food orders, scheduling room cleaning, staff rota organisations, or internal memos could be handled by digital assistants. One prediction states that wearable tech will be a disruptive change in hotel management. AI and Data Analytics one of the top Hospitality Technology Trends . From integrated cloud communications to touchless, interactive service, the potential for the hospitality industry to revolutionize the guest experience has never been as imminent as it is today. With the help of artificial intelligence (AI), the Internet of Things (IoT) connectivity and other new technologies, businesses can offer a more engaging brand experience while meeting and even anticipating guest needs. The Radisson Blu Hotel in Delhi employs a fully automated pool cleaning robot that not only does its job exceptionally well, but also uses fewer chemicals. Seeker records and analyses heart rate, skin responses, brain waves, and behaviour to stimuli presented through its LED panels, waterfall, pillars, and a video board. The top technology trends in hospitality for 2019. Artificial intelligence (AI) gave the information technology industry the much-needed … How can hospitality leaders make a sustainable difference? Staying on top of current trends is vital for any business, but it is especially important for businesses in the hospitality industry. In the event of softening demand, the pressure will be on for revenue managers to maintain rates as pricing power shifts to the consumer. 2019 brings the opportunity to engage with your audience using all the latest technological trends. Luxury hotels like The Plaza New York, Aria in Las Vegas, The Torch Doha in Qatar and GHM Hotels have all introduced high-tech smart rooms. Check out our Affiliate policy and what this means here. These cookies will be stored in your browser only with your consent. Through interactions with our customers, participation in several industry conferences and trade shows, and our global community of employees who work remotely in different travel markets around the world, these are the top hospitality industry trends we predict for 2019. Edge computing provide a unique opportunity for the industry to deliver services on a global scale while still addressing local data needs. Technology developments and luxury services will be defining features of the industry in 2019 The guests will have the options to set their preferences even before they arrive at the hotel, so the room will be fully tuned to them once they enter. Innovative payment solutions Meanwhile, Hilton has developed its own proprietary IoT platform, and Marriott has partnered with Legrand’s IoT programme and Samsung’s ARTIK cloud-based IoT platform, with both hotel chains aiming to roll out IoT connectivity across their properties. Top 6 Hotel Technology Trends of 2019. Some hotels, like Westin, even offer sleep monitoring wristbands to ensure their guests get good sleep. The world of technology is constantly changing and always surprising. The Hotel Show, which stages business to business events for the hospitality industry, has identified what it believes to be the Top 10 trends impacting the hospitality industry in 2015. Customers value real-time interaction. These cookies do not store any personal information. The Open Access Government site uses cookies, blockchain-based hotels and vacation rentals marketplace, enables hotels to manage bookings. The new year brings with it a host of new challenges and opportunities for the hospitality sector. While technology is not a replacement for human interaction, lifelike features can make technology more appealing to users. The amount in LOC is released to the hotel once the guest checks out, and the hotel can then convert the cryptocurrency into their preferred currency. Staff schedules and training would be done through wearable tech, with other predicted uses being guest access to hotels, guest orders, payments, and staff access to workstations. The hotel has partnered with Chinese messaging and mobile payment app WeChat to offer travellers a seamlessly connected experience. 1. There is no replacing the human element when it comes to cuisine. Further integration of the IoT within hospitality could prove especially attractive among mobile-savvy Millennial and Gen Z travellers. EHL Insights. Top 5 hospitality trends in 2019. It has even reached the kitchens, with automated orders being just the start, and the latest development being robotic cooks doing the brunt of the work. Hotels are adopting the newest innovations quicker than before, and new innovations for hospitality are continuously being rolled out on a global scale. And chatbots, already in use by leading travel brands such as KLM, Kayak and Booking.com, provide customers with useful information, personalised recommendations and rapid response times. By eliminating the need for a middleman, this technology enables hotels to offer prices that are 20% lower without affecting profits. #1 - Virtual communities Social networks and in particular TripAdvisorhave had a profound impact on customers. Accor Hotels has introduced Seeker, an installation that suggests travel destination based on behavioural analysis. Many resorts and hotels are incorporating high-tech solutions that enable guests a fully personalised experience during their stay, with the ultimate aim being that the room feels like home as soon as guests connect their devices. Since then, we’ve now got Apple’s Siri, Amazon’s Alexa, Google Home, Samsung’s Bixby and Microsoft’s Cortana as the main digital assistant contenders. Like many of the other technology trends in the hospitality industry, investing in a check-in/cocierge app requires a small initial investment and can lead to greater efficiency and savings as hotel staff are able to focus on customer service and property developers don’t have to create large static reception desks at each entrance and hotel location. Disruptors within the industry such as Airbnb or Marriott, with its “room of the future”, have been quick to deliver it but, … Keep an eye out for these ten trends in 2019 and let us know if we missed any major technology trend in the hospitality industry. In the face of these challenges, venues are turning to technology to digitise their operations, driving efficiency, cutting costs, and making the customer experience more enjoyable. Save my name, email, and website in this browser for the next time I comment. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. Millennials get a bad rap for their demanding nature and overall restlessness. Consent prior to running these cookies track visitors across websites and collect information provide. Dive into what we had seen as hospitality trends for 2018 and their evolution in!! Opinions the top three technology trends predicted for 2018 and their evolution in 2019 January 16,.... 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