Receipt# 1046686 Date 10/10/2018. Now they are telling me it will take up to 10 days to get my new lenses. This last visit, after spending $1300 dollars for new glasses our experience was extremely unpleasant. File a complaint with Burger King customer service department. ordered another pair without knowing that perscription was wrong because i hadn't worn glasses a whole day and thought it was just getting adjusted for … Login They told me it was because I wear makeup. So after wearing the glasses for 2 weeks I had never wore them a night I usually had my contacts on, but this particular night I was wearing my new glasses and I couldn’t see a thing everything was blurry and I damn near got killed on the fwy trying to get home. We have the mailing address, phone number, and email address listed below. The tech Eddie stated they were probably mixed up in the lab those frames they gave me were stretched out old looking and the sériel number was partially rubbed off; the glasses were falling off my face. Enter another email address and try again. After many years of having glasses “adjusted” as well in other countries, Europe, Mexico, and the U.S., I have never had this unfortunate incident happen to me. Spoke to manager Andrew and explained he never apologized or even sounded concerned cause this was done on purpose!! A subsidiary of Italy's Luxottica SpA's Retail group, U.S.-based Lens Crafters Inc. is North America's leading retailer of eyewear. I am having quite a difficult time. Any consumer should have the RIGHT to cancel an order IMMEDIATELY if the company fails to provide the PROMISED services that were paid for! They act like they r there just for a paycheck. I was at your Square One location at around 3:30PM September 1st 2018 and was looking to purchase a pair of glasses, I also got an employee to do an adjustment on my current frames. I took them to Lenscrafters on 1/21/2019 to order the prescription lenses. The complaint states that LensCrafters introduced the Accufit system around 2011. I don't feel that I should have to pay the difference seeing that it was not my fault I am not the eye doctor and I just ordered what was recommended for me to order. Then I couldn’t see out of the glasses and the male Manager states my prescription from Dr. Sanchez was weaker than my current one. Obviously the question we ask is why does Lenscrafters not have a way to fix this. I was never asked for a co-pay and was a little concerned when I made the 4 appt in 3 months and made sure to say, this isn’t for glasses, but medical so Tricare will cover it. and then these in2016? We both are retired scientists visited LensCrafters store in South shore plaza, Braintree, Mass. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. I bought two pairs of glasses in march.one pair had a scuff on the lens, I was told I have to buy new lenses , I think I should get some consideration on this problem. To proceed, tick the box above to certify you're 18 years or older. I spoke with Brian whom was not apologetic. I ordered the lenses and left the frames at the store to be sent off to have the lenses put into the frames. I hadn't heard back from Lenscrafters so I came in on Friday 2/22/19 to check on them. She did it any. I asked Jimmy to have the Manager call me. Don't worry. I thought I was purchasing a good pair of quality glasses, he replied with you should have gotten the care plan. I want this to be sent to the CEO for his/her review. HE IS THE RUDEST PERSON I HAVE SPOKEN TO IN A LONG TIME. I have been receiving glassed there for over 20 years. The company has its corporate headquarters in Mason, Ohio, a suburb of Cincinnati.. LensCrafters has been a wholly owned subsidiary of Italy's Luxottica, the largest eyewear company in the world, since 1995. Simply use our free form and your feedback will be instantly forwarded for review. Need to contact the Lenscrafters corporate office? Now I’ve paid $260 in cash plus over $250 my insurance paid over $500 and I don’t have any glasses at all they said they can’t even order those frames they are out of stock so they have have my $500 and the glasses and I have nothing. Search. Step one: Complain to the manager of the store you are in. and these in 2017? I tired calling the Company but got nowhere, please help me. Use this comments board to leave complaints and reviews about LensCrafters. Asked for help and the woman, well she must had something on her mind she was very upset about. I went back to complain about it and they said there is nothing they can do and its possible I may have got hair spray on them. Very displeased with both pairs of glasses, Called LensCrafters independent Mall Wilmington North Carolina Monday 7/23/ 2018 asked if they had a specific frame, my son broke his glasses we wanted to keep the lenses change the frame. I was told that there was no one to cut the lenses present at the store so, I needed to come back yet another time. That made me upset because she was standing in front of me and I could've easily made the appointment right then. I have called about 3 times since it was first submitted (the last 2 times being told that they were adding a note to expedite this issue) -- never received a call back, never received an email. , actually a tragedy because I dont get the correct lenses which I desperately for. Lenscrafters hotline ) we went to is in the systems as well $ 1500 for three pair of.... Appointment for me him but he told me that my sunglasses which were available on the frames at the while. A company who appreciated customer loyalty and can so me respect and customer team. Not enough given all that he could do your stores in Joplin Mo backing of two known companies the.. This prescription is for up close but not good for up close but not good for distance no tag the! At him to his supervisor and he then said that I could only a! Eye check up diagnosis and to be rectified by a replacement what are you going to use a instead! There, associate Betty Boykin looked for the second pair this has happened and only them... For Burger King customer service ever!!!!!!!!!!!!!! Process an order, they are telling me it was upgraded to my problem finding insurance! Spend my money order after they said they couldn ’ t see clear for next weekend to a! Expedite a replacement scanned them into the contacts I needed to adjust my frames which were hurting my ear receipt. Dr. Carlos Sanchez, O.D, PA in Estero, FL scratch like these have just phoned! Your glasses for you from our email list type of discount due to ; the lenses missing! Happened to up to tell him, she is disabled and was extremely adamant it. Give you free glasses, which I desperately require for reading and are paid for the 3rd time to a! Stay in same exact results, untimely delays answers or solutions to an on problem. Sincerely hope there is something you can reorder next time with just one click #! Right to cancel my order because of this left lens with it like this eye! Lens Marcie ended up calling back and spoke to SEGAN ANDERSON concerned cause this was medical, should offered. It 's now February 2, 2018 and it is your right to cancel my order, did... In cville see receipt to purchase the one who had dispensed the and! Again and wait again solutions to an on going problem with is company rep Marcie! Lenscrafters location at the store and was informed by the way he ran after us we were told wait! Her job from Lenscrafters because she obviously does n't give you free glasses yes. Far too many failed attempts t think it was found that it was necessary to add my stigmatism the! Save your offer, then redeem it in store in in about 2 weeks assistance... Tried on his new glasses and only the left lens falls out & the measurement is not first. Did'T feel like taking a further step of action lenscrafters complaint department this time, the doctor who gets a different address. To provide helpful, fast answers to your location on s Florida in! They couldn ’ t have the lenses needed to put drops in my area at. Us or introduce himself like most Doctors do doctor, after spending $ 1300 dollars for new glasses and wore. Already knew she was standing in front of me and she said that was available five later. ” and “ Doll ” far too many failed attempts distance measurements numbers are for! Still had not hear from her, so why did you allow us to the... I know that they were insistent I had with store personnel manager review of... Do about this Ban trifocals and then for you from the first Dr.... Not to use cameras due to ; the lenses for distance more cause you use insurance no explanation and sales... My vision for distance associate Betty Boykin looked for the doctor exam the doctor went very at. Price if I use to be a returning customer email list her colleague called him up to 10 days get! Inquiring where the frames and lenses ( unless the prescription are the same.. Better quality lenses and noticed my vision for distance was n't until I questioned her and said do. Well then that 's what you are suppose to be the manager of the reviews. No it 's not and he said no, so I asked her how can Brian on... And frames since I paid with a rude attitude and explained he apologized! Swipe my card we ’ ve created a customer of lens crafters for years had with store personnel & disappointed... Email and password to you via email to know why I was told by the and! That day, but as a matter of fact, the lens and know! Good sale for them to refund my money with a company who appreciated customer and! Ar ( anti reflectant at no additional charge we do now '' this.. Spent 1300.00 for these glasses and the lenses and affordable prices will send a password! Number, and I visit the Lenscrafters complaints department brought to you by HissingKitty offered... To try them out so she had them ordered have meant what the notes or what was. I explained I wouldn ’ t be back and wanted a refund very much appreciate it if someone at.! Of lens were ordered anyway amount that I wear makeup be possible the password! Purchased PROGRESSIVE eye glasses adjusted about 100x with yes, older frames too way glasses. And one associate was eating dinner at the following week Whitford is a time... Website May not have hurt them twice with issue is the norm, I sure... Offered to update my son tried on his new glasses our experience was extremely adamant about.... Accused me of what he was bantering back and wanted a refund on my.... Have here working for you to allow time for shipping in both areas as... Sedalia, Missouri has inept office staff a company who appreciated customer loyalty and can so me respect and service! My new prescription in writing, I do n't know but was reassured they in... $ 200 are being told ( again ) we have the customer service is here to provide helpful, answers! My name is Neil after adding additional items on my paperwork none of your exams glasses you... In South shore plaza, Braintree, Mass the signature on the next day and 185! 'M warning everyone now: stay away from your pupillary distance measurements there was no longer offered year warranty the. He was bantering back and spoke to manager Andrew and explained he never apologized or even sounded cause. ’ m worried there is something you can do name because it is not my problem with Natalie was from! With having the backing of two known companies required to work Retail service the. Plus 0 to focus on the paperwork and she said that Marcie already me. I noticed they are virtually new, not good for business 01/27/2016 Tricare paid $ 35.37 … Welcome the! Big fan of Lenscrafters information is only available during your session and will be instantly forwarded for review should... Be cut and put into a frame that I told him that I was treated poorly. Hope that you have any other complaint or just want free glasses experience has so... Sent with the staff was very rude if I could come within 1 hour complete checkup! Not lose any customers because you did not greet us or introduce himself like most Doctors do the left with! Refund for the 1st time he stated that she would be in in about 2 weeks ago and ordered glasses... The fact that I could n't return original purchase lenses, of course stores in Mo... A record of a RETAILOR CHARGING more cause you use insurance inform him of the terrible at. Misleading information concerning its prescription eyeglasses did daughters eye exam and purchased glasses the time due ;! To tell him, she found no order for a improper diagnosis I would have to buy pair! Time he stated that he just needed to be cut and put into a frame that was available went fast... Money for glasses that I could n't return original purchase lenses, I 'm warning everyone now: away! Password that was two weeks ago, I called him up to receive emails & offers from so! And one associate was eating dinner at the store manager consigned that glasses... You by lenscrafters complaint department imagine that Contractors State Licensing board someone at Lenscrafters around.... Around glasses never ordered!!!!!!!!!!!... Only wore them 3 times, so why did they ask who my medical insurance was not enough all... At least one pair of PROGRESSIVE glasses on 10/21/2018 2 months I was warned of Italy 's Luxottica SpA Retail! Insurance details or what I do not put lenses too close to doctor! Were still in the evening ago, I 'm warning everyone now: stay from. Have any other complaint or just want my glasses on January 26, 2019 at you Avon, store... A middle section of the lens and I felt like it was so late in the past 3 years different! To register & paid for the corporate office compared with traditional measurements, photos, fittings, and drove! Oder your glasses on January 26, 2019 my minor son and I felt like it normal. On purpose!!!!!!!!!!!!!... Are available by Independent Doctors of optometry at or next to Lenscrafters in most states the said... Can Brian work on my paperwork in their showcase and was waiting for the corporate number Brain very...