Package items very carefully especially if the item is fragile. Most of the time if you have an issue with a purchase, the seller will be able to solve it for you. Which policies do you prefer and why ? So what is the point ebay advise us to think of putting that 14 days return policy in the list ? According to eBay, you must specify a return policy in your listings meaning whether or not you accept returns. You will see this in the ‘Return policy’ drop-down menu. Starting May 1, 2016, Top Rated sellers ‘must offer a 30-day money-back return policy to … They have another 14 days to return the goods once they’ve told you. 1. – This is how you specify what your preferred method of payment is such as credit card or PayPal. If this option is available, the seller will let you know in their returns policy. -Can the buyer escalate the return request? If you don’t refund the buyer within 10 days, they can file a claim through the eBay Money Back Guarantee. Returns, refunds, and exchanges are all a part of doing business online. If the buyer doesn’t ship the item within 5 business days, the replacement or exchange will be closed. Return policies are only allowed to be displayed under a listing’s official return policy tab. 2. ’ part  of your item listing form and choose ‘, ’ depending on what you have decided is right for you. The return request is deemed a notice of cancellation to the Seller. If the buyer wants to return an item to you, your options for responding depend on why they want to send it back. All sellers must now specify who pays for returns (the seller or the buyer) and offer a minimum 14 day return policy. You also need to write who will pay for return shipping and mention if there is a restocking fee. eBay changed its returns policy as part of this year’s Seller Updates. She quotes Ebays 30 day Buyer protection and of course has made contact just under that. The cost of return postage may be paid by the buyer or the seller, depending on the seller's return policy and the reason for the return. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item and the seller issues you a full refund – depending on their returns policy, this may or may not include the original postage cost. They do not have to provide a reason. which applies when sellers send items that do not match the item description or image. – Here you let your customers know how long shipping and handling will take, what the cost of this is and elaborate on any additional shipping services you may offer, – This section specifies whether or not you accept returns, how long a customer has to return an item as well as any returns conditions you may feel necessary to stipulate, The method of payment being a credit card, And a returns policy that stipulates that the tags need to still be on the bag in order to be returned, Don’t forget or get lazy when it comes to giving your policy a title and description – this will make it easier for buyers to understand and navigate your policies and make for a smoother process, Consider using the readymade business policies that eBay provides – this will save you a lot of time especially if the policy they provide is close enough to what you had in mind. You must refund the customer within 14 days of receiving the goods back. eBay offers a 100% satisfaction guarantee on all purchases, regardless of what individual sellers set up as their return policy. The way the return policy is listed on Ebay is misleading, but I think it still holds up as long as Ebay themselves honor the 14 days. Paypal give buyers up to 180 days to return items, so probably best to accept the return. They have another 14 days to return the goods once they’ve told you. Even if he'd agreed, return costs would have been your responsibility. She quotes Ebays 30 day Buyer protection and of course has made contact just under that. Rather than creating your business policies listing by listing, you can create multiple payment, shipping, and return policies. Seller’s return window: Review the seller’s return policy and return window before you make a purchase. Buyers have been known to damage goods in order to get a refund if the seller refuses, so best to accept and get your item back in one piece to resell. If you don’t see or can’t find the  drop-down menu then click ‘Change your return policy’ and choose ‘Returns Accepted’ or ‘No returns accepted’. If you don't refund them, the buyer can ask eBay to step in for up to 10 business days after the refund deadline. If you say a pair of pants is a 32 in terms of waste size or a couch is 3 meters long and that’s exactly what I am looking for then accuracy is the name of the game. If you find, within 14 days of receipt, that your received product is faulty, or what we call a dead-on-arrival (DOA) item which does not function as it should due to manufacturing defects, customers are entitled to a full refund of the value of the faulty item or a replacement of it, apart from a refund on the return postage, given the below conditions are met: 3. ************************************************************************. Remember to remove the return policy from the listing description as ebay wants it to be only under their default tab entitled “returns”. It is not faulty and exactly as described but i feel Ebay may side with her despite that. Make sure you specify how long the buyer has to notify that they want to return an item (either 30 or 60 days), and who'll pay for return postage. Starting in August 2018, eBay will update any listings that sellers have not yet updated to one of the new returns policy options, including Good ‘Til Cancelled listings. This will save you a lot of time and effort and make sure your policies are always clear to potential customers. As part of the changes, eBay no longer allows sellers to offer a 14-day return policy for most categories as it tries to make sellers offer more generous returns. What returns policy do you have to offer on eBay? Setting Up a Buyer-Friendly Return Policy . I gave an example in a previous post explaining how to, The Top Rated Plus logo displayed prominently in search results and in your listing description. If the dispute is based on INAD (item not as described), the seller will always pay return shipping and the restocking fee does not apply. Just in the United States, Statista estimates return deliveries will cost businesses $550 billion by 2020—a 75.2% increase from four years earlier. You can specify the returns time frame and who pays for return postage when you create your returns policy. While the U.S. does not have federal laws affecting returns and refunds, it's still a good idea to have a Return & Refund Policy.. Check the seller's return policy in the listing to see who is responsible for return postage costs.. Starting in early November, items in this category can be offered with 14-day returns in addition to the policies above. Although ebay have a returns policy which seems to go above and beyond this regulation I personally would stand my ground and refuse to accept the return. The seller has two days to inspect the returned item and issue a refund to the buyer. In hindsight it was a mistake, so in this post I’ll explain the importance of having a bulletproof returns policy and how to create one. Let us and your fellow eBay sellers know what your eBay policy best practices are. In the UK for example, eBay requests buyers to send the item back to the seller within 14 days for an ‘item not as described’ return request. 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