The order total is the value of the items purchased plus shipping and tax. Learn more about asking eBay … We’ve had to extend ours to 5 from 3 business days and it has caused some frustration for buyers. If you and the buyer can’t agree on a resolution within 3 business days, you can ask eBay to step in to help. This was on September 25. I want to order from someone else, I'm tired of waiting. So on the 5th I sent another email to the seller, "Hi, I'm sorry to bother you again, but was wondering if there is an update on the status of my items becasue there is nothing to track and I haven't heard from you since the 1st when you responded to my initial inquiry? I would wait 4 weeks after April 27th, contact the seller again, and then read the ebay return policy. I don't know how to find est delivery date. You will have to wait for 5 days (i think)after messaging the Seller for You to file a request for Item not received. Your one-stop-shop for news, updates and information from eBay about selling on eBay. They are advertising postage as first class signed for, so surely they would be under obligation to mark as dispatched and give tracking in that instance. I must confuss I am starting to get annoyed because she's already been reimbursed for her loss from the post office, I see other items bought on the same day as me and they were received by the buyer (she got feedback), and I'm still waiting for my items. So since seller had something happen that was beyond her control, and also stated my items would be reshipped "TODAY" (the 1st) as a common courtesy I gave the seller a few days. Complete a Help Request Form. https://www.ebay.com/help/buying/returns-refunds/ask-ebay-to-step-in?id=4701You have 30 days from the last estimated delivery date to file a refund request on ebay. Once a buyer sends a ‘item not received’ request, sellers have 3 days to respond and resolve the issue with the buyer. Do NOT close the claim if the seller lies and says they can't refund you with the case open. Meet other eBay community members who share your passions. Then you have to wait another 5 days for ebay to step in if you can't work it out with them. When does eBay show that it should have arrived? IMO, offering a replacement is often just a delaying tactic. Hi there can anyone tell me how long I have to wait for a refund. We recommend that you complete our online help request form before you start a missing mail search. Managing unpaid items cases Sellers may close the case when a buyer has not paid within 4 days Sellers may be eligible to receive a final value fee credit, and if they relist … So they could have responded on Monday then but didn't. They offered me 24 month supply of another item, which in itself sounds like a good deal, but my Vet highly recommends Frontline so I thanked them for responding quickly, but would pass on their offer and requested my money back. For some stupid reason the package ended up in Singapore. Detailed Results: Processed through Sort Facility, December 18, 2009, 9:19 pm, LOS ANGELES, CA 90052 This was Oct 8th. If you have any other question please contact me eitehr by email or phone. I have yet to get a response back. There is no MBG on a replacement. @mahmooakhta-4  You should not post on an OLD thread from 4 years ago. If the estimated delivery date for your item has passed, and you still haven't received your item, let the seller know. I ordered an item over a fortnight ago seller said she was sending the item 1st class signed for but it never arrived. ebay gives a delivery time range with your order details. They have 99.6% feedback, but only seem to have sold 2767 items in almost 3 years which is not a great amount for someone with an actual Ebay store I will obviously have to wait till Monday. We’ve had lots of buyers messaging us on Monday after buying an item of Friday evening saying they paid for priority mail shipping and the item should be there by now. Select Ask eBay to step in. The seller had all week to respond to the OP. The eBay Money Back Guarantee is not a product warranty. Click “I did not receive item.” This opens a request. Do NOT accept a replacement. Follow these steps to get your refund. Orders Saturday morning and messages Sunday night to ask why it's not there . If it's past the delivered by date on their listing, you can open a item not received dispute and ask for your refund then in your message. Should have been more specific there. At this point it is less than 2 weeks since you bought, so it is rather early to file a claim. then Go to the purchase page and find the order. The item is currently in transit to the destination. Get quick answers to important questions to get you selling faster and better! Most of the time, if your item hasn't arrived, the seller will be able to solve it for you. Help for sellers and buyers! 19th-21st. Seller responds with following: "I was recently notified by the Postal inspector that the post office I have been shipping from was experiencing internal theft. You have 30 days from the estimated delivery date to inform the seller that you didn't receive your item. Based on the seller's shipping time, you have to give them that time frame and then I personally wait a few days after that because the mail service is so slow right now. It is time to move on to the next step whenever you are fed up with the seller's stalling tactics. ", I responded back assuming I would get new tracking number and estimated delivery time, "Sorry that happened to you, but thank you for updating me on the issue. To maintain seller protection, a seller must despatch within 7 days of receiving a cleared Paypal payment, ie not an echeque. 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