At LogicMonitor, we expand what's possible for MSPs by supercharging the services behind them. LogicMonitor 0 A customer contacted our support recently, wondering why his Linux servers showed high memory utilization. The Get Help app in Windows 10 provides fast, free support for Microsoft products. Adding your Azure environment into LogicMonitor, 2c. What about isolating graph lines, toggling legends, and more? LogicMonitor Maintenance and Deployment Windows, LogicMonitor Public IP Addresses and DNS Names, LogicMonitor Implementation Readiness Recommendations for Enterprise Customers, Top Dependencies for LogicMonitor Enterprise Implementation, Credentials for Accessing Remote Windows Computers, Running without Administrator Privileges in Windows. Help.logicmonitor.com belongs to a large group of moderately popular websites. We’re online. Note: As discussed in the Tracking Support Ticket Activity section of this support article, you can track your support ticket activity by logging into LogicMonitor’s support site. Feedback. Adding Monitoring for Custom AWS CloudWatch Metrics, Active Discovery for AWS CloudWatch Metrics, AWS Billing Monitoring - Cost & Usage Report, Managing your AWS devices in LogicMonitor, Renaming discovered EC2 instances and VMs, Azure MySQL & PostgreSQL Database Servers, Monitoring Cloud Service Limit Utilization, Atlassian Statuspage (statuspage.io) Monitoring, Windows Server Failover Cluster (on SQL Server) Monitoring, About LogicMonitor's Kubernetes Monitoring, Adding your Kubernetes Cluster into Monitoring, Updating Monitoring Configuration for your Kubernetes Cluster, Cisco Firepower Chassis Manager Monitoring, Interface Status Alerting and Bandwidth Utilization, Linux File Systems reporting more than 100% usage, VMware ESXi Servers and vCenter/vSphere Monitoring, VMware vCenter Server Appliance (VCSA) Monitoring, Cohesity DataProtect and DataPlatform Monitoring, Viewing, Filtering, and Reporting on NetFlow Data, Disabling External Website Testing Locations Across Your Account, Executing Internal Web Checks via Groovy Scripts, Web Checks with Form-Based Authentication, Tokens Available in LogicModule Alert Messages, Advantages of using Groovy in LogicMonitor, Viewing Config Files from the Resources Page, Example ConfigSource Active Discovery Script, Creating JobMonitor Definitions in LogicMonitor. Come join our live training webinar every other Wednesday at 11am PST and hear LogicMonitor experts explain best practices and answer common questions. While we expect this change to have minimal impact, there is a possibility this change would affect access to your account in the following ways: Get started More support options. Controlling which Collector monitors a device. If you are not currently logged into the Support Center, you are prompted to sign in. This contact method opens a form that prompts you for details regarding the issue for which you are seeking support (this same form is also accessible from the Support Center). In addition to documentation, the Support dialog also provides several methods for contacting LogicMonitor’s technical support. Investigating - LogicMonitor is currently investigating technical abnormalities, which may be impacting customer accounts. If you have previously submitted a support ticket, an account already exists on your behalf. Call 888-415-6442, +1 (805) 617-3884 or Contact Us. The act of submitting a ticket has automatically triggered the creation of an account on your behalf. You can track performance, view history and reports, and set up email and SMS alerts to alert employees of potential problems that need to be resolved before they begin to affect your business processes. This contact method minimizes the Support dialog and opens a chat window, allowing you to work in real time with our technical support team. Come join our live training webinar every other Wednesday at 11am PST and hear LogicMonitor experts explain best practices and answer common questions. Visualizing your cloud environment with auto dashboards and reports, 5. To follow this link, you must be logged into the Support Center. More support options. Chat support is good and available 24/7 and we have a dedicated customer success team contact who can assist with any escalations, questions, or concerns we have. What about isolating graph lines, toggling legends, and more? Adding your GCP environment into LogicMonitor, 2d. Adding your AWS environment into LogicMonitor, 2b. Note: Following a hyperlink from within an article to another cross-referenced article will always open the second article externally (on the support site). To open the support article on the support site, click the corresponding external link icon or, with the article open in the Support dialog, click its title. Adopting Cloud Monitoring for existing Resources, 3. Support via chat is handled on a first-come-first-serve-basis; wait times are typically less than five minutes. Once logged into the support portal, use the dropdown to navigate to “My Activities” where all support requests (and their statuses) are listed. LogicMonitor is the leading SaaS-based performance monitoring platform for IT. See how LiveAgent and LogicMonitor stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. LogicMonitor Customer Service and Technical Support. How Do I Change the User Account of the Windows Collector Service? Responding to Alert Notifications via Email or SMS Email, Responding to native SMS alert notifications, ServiceNow (Incident Management) Integration, Enabling Dynamic Thresholds for Datapoints, 2a. Come join our live training webinar every other Wednesday at 11am PST and hear LogicMonitor experts explain best practices and answer common questions. Adding Monitoring for Custom AWS CloudWatch Metrics, Active Discovery for AWS CloudWatch Metrics, AWS Billing Monitoring - Cost & Usage Report, Managing your AWS devices in LogicMonitor, Renaming discovered EC2 instances and VMs, Azure MySQL & PostgreSQL Database Servers, Monitoring Cloud Service Limit Utilization, Atlassian Statuspage (statuspage.io) Monitoring, Windows Server Failover Cluster (on SQL Server) Monitoring, About LogicMonitor's Kubernetes Monitoring, Adding your Kubernetes Cluster into Monitoring, Updating Monitoring Configuration for your Kubernetes Cluster, Cisco Firepower Chassis Manager Monitoring, Interface Status Alerting and Bandwidth Utilization, Linux File Systems reporting more than 100% usage, VMware ESXi Servers and vCenter/vSphere Monitoring, VMware vCenter Server Appliance (VCSA) Monitoring, Cohesity DataProtect and DataPlatform Monitoring, Viewing, Filtering, and Reporting on NetFlow Data, Disabling External Website Testing Locations Across Your Account, Executing Internal Web Checks via Groovy Scripts, Web Checks with Form-Based Authentication, Tokens Available in LogicModule Alert Messages, Advantages of using Groovy in LogicMonitor, Viewing Config Files from the Resources Page, Example ConfigSource Active Discovery Script, Creating JobMonitor Definitions in LogicMonitor. Using Facebook. Ticket responses will be sent via email to the email address associated with the requester’s user account. Call 888-415-6442, +1 (805) 617-3884 or Contact Us. The customer support tier 1 leaves a lot to be desired when you are already an IT professional but for beginners, I suppose it is not that bad. Next . How do I change what group(s) my device is in? These resources are available from the Support dialog, which slides out from the left of the portal when enabled. 3 LogicMonitor reviews. About LogicMonitor. Get support for your Dell product with free diagnostic tests, drivers, downloads, how-to articles, videos, FAQs and community forums. How do I change what group(s) my device is in? 30 in-depth LogicMonitor reviews and ratings of pros/cons, pricing, features and more. Microsoft Store. Home. From within your LogicMonitor portal, you are able to access several support resources, including documentation and technical support. Customer Service. Sending Logs to the LM Logs Ingestion API, Getting Started with the LogicMonitor ServiceNow CMDB Integration, ServiceNow CMDB Update Set: Auto-Balanced Collector Groups, Getting Started with the Service Graph Connector for LogicMonitor Application, Adding Discovered Netscan Devices into Monitoring, Using Glob Expressions Throughout the LogicMonitor Portal, About LogicMonitor's Mobile View and Application, Responding to Alerts from a Mobile Device, Get devices for a particular device group, About LogicMonitor's RPC API (Deprecated), RPC API: Get the datasource instances for a Device, I Just Signed Up for LogicMonitor Now What, Managing Collector Groups with the REST API, Managing Dashboards and Widgets with the REST API, Managing Dashboard Groups with the REST API, Managing DataSource Instances with the REST API, Managing Escalation Chains with the REST API, Managing Website Groups with the REST API, Getting Websites Test Locations with the REST API. Controlling which Collector monitors a device. eBay Customer Service 555017329487 7563b555-483b-4ccf-a44c-4dcc4f7a3681:1765e2d3c0f 19997 LogicMonitor customer support is very responsive and willing to work on any issues that we are experiencing. Searches return all relevant content available in the Support Center. Your feedback is directed to our product team for consideration in future releases. Their first level support handles most of our questions and is able to quickly escalate directly to the developers for any bugs that are discovered. For more information, see Roles. Find answers to your buying, selling, and account questions, or contact us for more help. Business, IT & developer. Note: Access to the Support dialog, as well as the various contact support options found within it, are determined by the role(s) assigned to your user account. Adding your Azure environment into LogicMonitor, 2c. We recommend trying again with browser extensions disabled. Learn, explore and troubleshoot with LogicMonitor's Support Center. Contact Microsoft Support. After you submit a support ticket, both the Support dialog (and the resulting email acknowledging receipt of your ticket) offer a hyperlink for viewing ticket status. Can LogicMonitor monitor custom data for my job? Contact support in the browser instead. How Do I Change the User Account of the Windows Collector Service? Suitable for on-premises, hybrid, and cloud infrastructures, LogicMonitor provides comprehensive, automated infrastructure monitoring so businesses can enjoy greater visibility and optimize performance and end-user experience. Have questions? Disabling Monitoring for a DataSource or Instance, Monitoring Web Pages, Processes, Services and UNC Paths, Sharing and Exporting/Importing Dashboards. 4.6/5. Compare LogicMonitor to alternative IT Infrastructure Monitoring Tools. Read 115 LogicMonitor Customer Reviews & Customer References. Click Get a password to reset the password. Use this link to reset your password and log into the support portal. We have evolved and have kept on making changes, as per the requirement of the customers and one good thing about LogicMonitor is that it has a very good support system. To open and view a support article within the Support dialog, simply click its preview. On April 19, 2018, LogicMonitor will be retiring support for an older TLS cipher suite as well as support for the 1.0 version of the TLS protocol. Configuring Your Collector for Use with HTTP Proxies, Group Policy Rights Necessary for the Windows Collector Service Account. Managing Your Account. IT Operations Manager at a university with 10,001+ employees. Chat support is good and available 24/7 and we have a dedicated customer success team contact who can assist with any escalations, questions, or concerns we have. less on problem solving and more on evolution. Business, IT & developer. It seems that Help Logic Monitor content is notably popular in USA. Compare real user opinions on the pros and cons to make more informed decisions. LogicMonitor is the only fully automated, cloud-based infrastructure monitoring platform for enterprise IT and managed service providers. Need assistance with your Microsoft product? Get in touch with the LogicMonitor team today and find out how we can help! Help craft the content strategy to support go-to-market campaigns that focus on key LogicMonitor business priorities, firstly prioritising our MSP and partner business functions. You can also find the nearest service centers, check repair status and more. LogicMonitor is the only fully automated, cloud-based infrastructure monitoring platform for enterprise IT and managed service providers. Pros It's relatively easy to use while at the same time offering tons of features that you … Why am I receiving account lock out alerts? This is a great group of folks. Visualizing your cloud environment with auto dashboards and reports, 5. Questions on how to best use LogicMonitor? Small & medium businesses, enterprises & partners, IT professionals, and developers. Help Center. Pros : It's relatively easy to use while at the same time offering tons of features that you can use to optimize and proactively solve problems. A free inside look at company reviews and salaries posted anonymously by employees. Call 888-415-6442, +1 (805) 617-3884 or Contact Us. We will update once we have further information on the full scope of impact. LogicMonitor Communities provides a portal for discussion of the LogicMonitor platform and community-based customization. Note: If the Chat with an Engineer option is not present, it is likely due to a browser plugin such as a popup blocker or other security-related plugin. Have questions? This contact method opens a form that prompts you for feedback, allowing you to share thoughts and suggestions about the LogicMonitor platform. Software pricing may also depend on software capabilities, including marketing automation, sales automation, help desk, and call center. The LogicMonitor support team is also excellent and easy to reach. We'll get you the help you need. Tell us about the problem you're having and which product you're using. Adding your AWS environment into LogicMonitor, 2b. Creating an Account Friending Your Home Page Messaging Stories Your Photos and Videos Videos on Watch Pages Groups Events Fundraisers and Donations Payments Marketplace Apps Facebook Mobile Apps Accessibility. The form is submitted to LogicMonitor as a support ticket. Find support and customer service options to help with your HP products including the latest drivers and troubleshooting articles. Cost of support for LogicMonitor - An Important Factor: As a customer investing in a software product, you are looking for constant support, besides the price of … Sending Logs to the LM Logs Ingestion API, Getting Started with the LogicMonitor ServiceNow CMDB Integration, ServiceNow CMDB Update Set: Auto-Balanced Collector Groups, Getting Started with the Service Graph Connector for LogicMonitor Application, Adding Discovered Netscan Devices into Monitoring, Using Glob Expressions Throughout the LogicMonitor Portal, About LogicMonitor's Mobile View and Application, Responding to Alerts from a Mobile Device, Get devices for a particular device group, About LogicMonitor's RPC API (Deprecated), RPC API: Get the datasource instances for a Device, I Just Signed Up for LogicMonitor Now What, Managing Collector Groups with the REST API, Managing Dashboards and Widgets with the REST API, Managing Dashboard Groups with the REST API, Managing DataSource Instances with the REST API, Managing Escalation Chains with the REST API, Managing Website Groups with the REST API, Getting Websites Test Locations with the REST API, Enter the email address under which your support ticket was submitted (this is the email address associated with your user account in the LogicMonitor application) and click. Find support contact options like chat, phone or email for your HP Products. Have questions? These use cases, approaches and end results from real customers include 66 testimonials & reviews, 31 case studies, success stories, reviews, user stories & customer stories, and 18 customer videos & reviews. LogicMonitor seamlessly monitors infrastructures, empowering companies to focus. We understand these are uncertain times, and we are here to help! Adding your GCP environment into LogicMonitor, 2d. We understand these are uncertain times, and we are here to help! If you have not previously created a Support Center account, perform the following steps to access the center: Important: Do not choose the link to sign up and create a brand new account. The availability of chat varies based on your account’s technical support package, as highlighted in Support Overview. About LogicMonitor. Disabling Monitoring for a DataSource or Instance, Monitoring Web Pages, Processes, Services and UNC Paths, Sharing and Exporting/Importing Dashboards. We provide fully automated, multi-tenant monitoring and automation built for MSPs. Subbarao Punnamaraju . We help you turn on a complete view in minutes, turn the dial from optimization to innovation and turn the corner from sight to vision. Adopting Cloud Monitoring for existing Resources, 3. What do the different alert severities mean? Release Notes for v145 can be found at the link below. Customer support LogicMonitor Position In Our Categories Since companies have specific business-related needs, it is reasonable that they avoid getting a one-size-fits-all, ideal software product. Open Get Help app . Gain full-stack visibility for networks, cloud, servers, and more within one unified view. If you know your Support Center login credentials, enter them. This is a bit more expensive than other products but worth it overall. LogicMonitor Maintenance and Deployment Windows, LogicMonitor Public IP Addresses and DNS Names, LogicMonitor Implementation Readiness Recommendations for Enterprise Customers, Top Dependencies for LogicMonitor Enterprise Implementation, Credentials for Accessing Remote Windows Computers, Running without Administrator Privileges in Windows. Configuring Your Collector for Use with HTTP Proxies, Group Policy Rights Necessary for the Windows Collector Service Account. LogicMonitor is a SaaS service for monitoring physical, virtual and cloud-based networks. We understand these are uncertain times, and we are here to help! We’ve talked a fair bit about monitoring Linux memory, and what it means. Contact us. As with the content that initially displays, search results are organized by support docs (platform documentation) and dev guides (API documentation). Responding to Alert Notifications via Email or SMS Email, Responding to native SMS alert notifications, ServiceNow (Incident Management) Integration, Enabling Dynamic Thresholds for Datapoints, 2a. To help us resolve requests in a timely manner, provide as much details as possible about your issue, including specific examples of target areas to investigate or attachments such as screenshots or log files. Can LogicMonitor monitor custom data for my job? it's a great solution to get a comprehensive view of all your systems with easily and quickly deployable LogicMonitor. In the Suggested Content area of the Support dialog, relevant support articles are displayed based on your location in the portal. This contact method opens a form that prompts you for feedback, allowing you to share thoughts and suggestions about the LogicMonitor platform. Microsoft is here to help you with products including Office, Windows, Surface, and more. Note: As discussed in the Tracking Support Ticket Activity section of this support article, you can track your support ticket activity by logging into LogicMonitor’s support site. LogicMonitor will send a password reset hyperlink via email. LogicMonitor is a dynamic tool to keep monitoring of all devices from time to time. Documentation can be searched using the search bar. Why am I receiving account lock out alerts? You can view the full thread of any request by clicking its subject. Gain full-stack visibility for … Target initial response times vary based on issue severity and your account’s support package, as highlighted in Support Overview. Or speak with a Dell technical expert by phone or chat. Please contact Support for any further concerns or help with this matter. What do the different alert severities mean? Find articles, videos, training, tutorials, and more. Read Help.logicmonitor.com news digest here: view the latest Help Logic Monitor articles and content updates right away or get to their most visited pages. Log In Create Account. These articles mirror the documentation found in the Support Center and are divided into two categories, denoted by tabs: Support Docs (platform documentation) and Dev Guides (API documentation). How Do I Change the user account reports, 5 several support resources, including documentation technical! Articles are displayed based on your behalf support and customer Service 555017329487 7563b555-483b-4ccf-a44c-4dcc4f7a3681:1765e2d3c0f 19997 find support and customer Service to... To access several support resources, including documentation and technical support the email address associated with the LogicMonitor team and! 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To follow this link, you are prompted to sign in our support recently, why.