GM-Berchtesgaden, General Manager at Kempinski Hotel Berchtesgaden, responded to this review Responded 14 April 2020 Dear slwsweet, Thank you very much for your stay and constructive feedback. The vallet parking heartedly welcomed us the moment we arrived, we got there with a big car which was quite packed and our two kids were still asleep, the vallet staff was very accomodating and helpful. A unique blend of five-star luxury, Bavarian style, warmth and recreational activities make Kempinski Hotel Berchtesgaden one of the most special locations in the Bavarian Alps. It is a pleasure to read your comment and the team will be delighted as well. Blending harmoniously into its natural environs, Kempinski Hotel Berchtesgaden lies 1,000 metres (3,281 feet) above sea level on Eckerbichl. I have been at many luxurious hotels in my life and usually I was shown to the right room (we were given the correct keys but sent in the wrong direction - this could really happen to anyone of course, we are only human, and the receptionist did apologize 100 times, still I somehow did not feel comfortable). We recommend calling ahead to confirm details. Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay. The SPA staff was friendly and I was glad to see there were kids and families around (we have two and felt comfortable). 4.0 out of 5.0. Book Kempinski Hotel Berchtesgaden, Berchtesgaden on Tripadvisor: See 795 traveller reviews, 1,318 candid photos, and great deals for Kempinski Hotel Berchtesgaden, ranked #4 of 21 hotels in Berchtesgaden and rated 4.5 of 5 at Tripadvisor. Our 225 rooms and suites offer the highest comfort with a view of our park or the lake. The room was neat and clean, the view is beautiful! Is parking available at Kempinski Hotel Berchtesgaden? Response from Kempinski Berchtesgaden, Owner at Kempinski Hotel Berchtesgaden, Response from Kempinski Berchtesgaden, Inhaber at Kempinski Hotel Berchtesgaden. And the Activity Concierge a great asset for our daily excursions incl. Hintereck 1, 83471 Berchtesgaden, Bavaria Germany, All linens sanitized in high-temperature wash, Face masks required for guests in public areas, Face masks required for staff in public areas, Hand sanitizer available to guests & staff, Paid stay-at-home policy for staff with symptoms, Our expectations for the celebration of my wife’s birthday where high and they completely screwed up. Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. See 795 traveler reviews, 1,318 candid photos, and great deals for Kempinski Hotel Berchtesgaden, ranked #4 of 21 hotels in Berchtesgaden and rated 4.5 of 5 at Tripadvisor. bottle for two people? The vallet parking heartedly welcomed us the moment we arrived, we got there with a big car which was quite packed and our two kids were still asleep, the vallet staff was very accomodating and helpful. See 795 traveler reviews, 1,318 candid photos, and great deals for Kempinski Hotel Berchtesgaden, ranked #4 of 21 hotels in Berchtesgaden and rated 4.5 of 5 at Tripadvisor. We are looking very much forward to welcoming you back soon. intercontinental resort berchtesgaden hotel berchtesgaden, intercontinental hotel berchtesgaden, intercontinental berchtesgaden. The staff was attentive, helpful and always greeted us with a warm smile of the eyes. Here, 1000m up in the mountains, guests can relax, unwind and be close to nature. Besides I don’t get why a hotel of this category still feels like they have to rip people off with ridiculous minibar prices. Is parking available at Kempinski Hotel Berchtesgaden? Dear Mr. P7376TOpatrickb, Thank you for staying with us at the Kempinski Hotel Berchtesgaden and for taking the time to fill out our guest questionnaire as well. For those who have a sweet tooth, there are waffles, pancakes, jam, honey, croissants and much more. Check out was smooth, we got a little jam as a gift upon leaving. Take advantage of Kempinski Hotels' International partners for luxury stays worldwide. I also don’t get why they have to be stingy with drinking water. Warm regards from the Bavarian Alps, Werner Müller General Manager, Full week above the clouds at Kempi Berchtesgaden, We stayed for a week to indulge ourselves in breathtaking views from our terrace room, a daily delicious breakfast (handled very well despite Covid), enjoyed the modern yet fitting design of the entire premises and basically walked on clouds throughout our stay. Dear 652gerhardl, Thank you for your feedback, which I have acknowledged. Will we come again? Dear Jasmina L, Thank you for your recent stay at the Kempinski Hotel Berchtesgaden and for sharing your valued feedback with us. Breakfast was great, but due to COVID regulations I did not enjoy the bouffet that much, in fact we were not allowed to pick most of the food ourselves. Please rest assured that I will share your feedback with the entire team to improve our service steady. Conveniently located restaurants include Gasthaus Cafe Graflhoehe Windbeutelbaron, Berchtesgadener Esszimmer, and Berggasthof Oberkälberstein. more. Now $312 (Was $̶4̶7̶3̶) on Tripadvisor: Kempinski Hotel Berchtesgaden, Berchtesgaden. Despite their masks we could feel their warmth and professionalism. I will follow up on that and ensure your next stay will be a complete delight. Views of the Alps stretch in every direction, with Mount Watzmann striking an impressive pose. What are some restaurants close to Kempinski Hotel Berchtesgaden? We booked dinner at the restaurant (not the gourmet one: when I booked the room I asked whether kids were allowed at the gourmet restaurant and I was told they needed an approval, so I didn´t bother. EUR 35 per person. We are looking very much forward to welcoming you back soon. Discover Kempinski Hotel Berchtesgaden an American Express Fine Hotels + Resorts Property. Yes, pets are typically allowed, but it's always best to call ahead to confirm. Kempinski Hotel Berchtesgaden: Amazing Place to Spend NYE - See 795 traveler reviews, 1,318 candid photos, and great deals for Kempinski Hotel Berchtesgaden at Tripadvisor. And the Activity Concierge a great asset for our daily excursions incl. Yes, it conveniently offers a business centre, meeting rooms, and a banquet room. I am not sure, including dinner we paid almost 600 euros for the night and for this price I did receive a better treatment elsewhere; however the facility is very nice, it is family friendly (this is very important to me) and the location is great so we might actually come back! Book Kempinski Hotel Berchtesgaden, Berchtesgaden on Tripadvisor: See 789 traveller reviews, 1,303 candid photos, and great deals for Kempinski Hotel Berchtesgaden, ranked #4 of 21 hotels in Berchtesgaden and rated 4.5 of 5 at Tripadvisor. As for me stays in hotels of this category are all about experience. The Spa and Gym area was clean, modern and extremely relaxing with great views (again). I was enjoying every minute during my stay here. I am happy to read that you did enjoy most of your stay - eventhough it was very short - and the doormen, breakfast and spa made it special. What are some restaurants close to Kempinski Hotel Berchtesgaden? I apologize that you did not feel welcome at check-in and assure you the this is not the rule. An array of activities can be enjoyed on site or in the surroundings, including skiing, cycling and hiking. This is not the hotel´s fault, I definitely think that after the COVID times will be over, the breakfast will be much better :) There is a great choice available, I did not see much veggies but maybe I just did not notice. We are looking very much forward to welcoming you back soon. I like booking hotels with heated outdoor pools and we definitely enjoyed this one at the Kempinski. Are any cleaning services offered at Kempinski Hotel Berchtesgaden? I am happy to read that you enjoyed the view, the lobby bar and the breakfast to the utmost. When you stay at Kempinski Hotel Berchtesgaden in Berchtesgaden, you'll be next to a golf course, within a 10-minute drive of Eagle's Nest and Berchtesgaden National Park. Kempinski Hotel Berchtesgaden. Stayed for a week and it was to short. Please rest assured that I will share your feedback with the entire team to improve our service steady. Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Claim your listing for free to respond to reviews, update your profile and much more. Berchtesgaden hotel in city center • Free breakfast • Free WiFi • Spa • Bar • Walkable location; Hotel … Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant. Which room amenities are available at Kempinski Hotel Berchtesgaden? Besides the room with beautiful views on the mountain, the hotel gives all the comfort you need. Which popular attractions are close to Kempinski Hotel Berchtesgaden? Dear Mr. P7376TOpatrickb, Thank you for staying with us at the Kempinski Hotel Berchtesgaden and for taking the time to fill out our guest questionnaire as well. Yes, Kempinski Hotel Berchtesgaden offers an airport shuttle for guests. Are pets allowed at Kempinski Hotel Berchtesgaden? See 795 traveller reviews, 1,318 candid photos, and great deals for Kempinski Hotel Berchtesgaden, ranked #4 of 21 hotels in Berchtesgaden and rated 4.5 of 5 at Tripadvisor. The point where I seriously get angry is when staff tells me BS or lies in my face. Warm regards from the Bavarian Alps, Werner Müller General Manager, Full week above the clouds at Kempi Berchtesgaden, We stayed for a week to indulge ourselves in breathtaking views from our terrace room, a daily delicious breakfast (handled very well despite Covid), enjoyed the modern yet fitting design of the entire premises and basically walked on clouds throughout our stay. Located in the Bavarian Alps at an altitude of 1,000 m, offering a panoramic view of the Berchtesgaden valley, Salzburger Land and the Watzmann massif, the hotel is nevertheless very accessible by Deutsche Bahn railway, road or air. All the best for the future. 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