Topics: operation of hotels and to find out difficulties faced by operators in implementing these strategies. In the near future, our clothes and linens will have tags that not only contain what type of fabric they’re made of but will also include where and how the garment is worn and/or used. “They see that we’re doing it to protect them.”. For example, the EPA’s WaterSense label ensures that the product or service uses at least 20% less water than the average prototype. Smart technology cuts through the chaos, providing unparalleled organization and tracking methods. So we're here to share ten of the top communication technology trends in hospitality today. Examining Trends in Hotel Laundry and Housekeeping. “They’re concentrated powdered chemicals, so there’s less water used and less water in the chemicals themselves,” says Ghostkeeper, speaking of Ecolab’s products. - is the washing of clothing and linens A laundry attendant can do many different tasks and fulfill a number of different roles depending on the environment in which he or she works. In any hotel establishment , a lot of dirty linens accumulates in the various units and departments . Large-screen TVs, free Wi-Fi, modern vending machines, stylish décor, and comfortable seating make doing laundry a more … Savvy business owners adapted to the situation by implementing long-term water-saving technologies, and in doing so set an example for the rest of the industry. “There are several trends in room and building design where suppliers have to adapt to bring new solutions to customers,” says Barry Nelson, senior vice-president of Facility Solutions for Veritiv Corp., which provides logistics efficiencies to a wide range of industries, including hotels. Hotels consume water on a domestic basis (bathrooms, F&B, laundry), as well as ‘process' water for facility operations (HVAC, irrigation, cleaning and maintenance). We use cookies to ensure that we give you the best experience on our website. Other Hot Trends in Global Hospitality and Hotel Industry . Modern laundry interiors. Since debuting in 1989 as a quarterly publication, the magazine has grown and evolved into the authoritative voice of the dynamic $16.4 billion hotel industry. But we still don’t have to use scalding hot water and that reduces the [environmental] impact.”. Many launderers would like to know the secret of minimising progressive rotting of cotton fibres and the destructive hydrolysis of ... Commercial Laundry Service Trends You Should Know About, Guest Post: 3 Ideas to Improve the Sustainability of Your Hotel’s Laundry. With that kind of business intelligence, it's much easier to calculate expenses, find potential savings, and build a better laundry operation. SAFETY AND SECURITY New initiatives arise exponentially. Like we said, time is money, and all of these time savings will add up to you having more money to grow your business. Every industry needs to evolve to stay relevant and meet the market demand. The balance between guest convenience and property security is an ongoing challenge and most hoteliers have invested in extra training for housekeeping staff, who are often the eyes and ears of management. 03/10/2019. Neutral Bay — RHYS / JONES INTERIOR ARCHITECTURE. New Trends and Practices in Hotel Housekeeping Conclusion EMERGING TRENDS CHALLENGES TRAINING SUCCESS REDUCE RECYCLE REUSE BEST PRACTICES IT savvy housekeeping eco friendly amenities, products and processes The term user friendly has been accepted as a … Hotel Safety Protocols in the COVID-19 Era, Hotel Safety Protocols in the COVID-19 Era, Filling The Void: Midscale Hotels are Filling an Under-Served Guest Segment, How Hotel Bars are Crafting Unique Experiences to Entice Guests, Digital Keys are Destined to Become an Industry Standard, Airbnb Focus on Experiential Rentals amid Pandemic, Hospitality Heroes: The Hotel Association of Canada, Why the Hotel Industry is Embracing Virtual Reality, Segment Report: Luxury, Full-Service, Boutique and Lifestyle Segments, Hilton Breaks Ground on First Tru by Hilton. Your hotel laundry can be a great asset for servicing your guestrooms quickly and controlling your inventory of linens and terry. “The housekeeper will always verify the guest’s name with the front desk,” says Ghostkeeper. Investing in cloud technology that integrates different hotel operations and increases profits will be the norm for hotels of all sizes. Speaking of business, other trends that are going to change the laundry game are going to be changes to the way commercial launderers operate their businesses. Joel Hommes, director, business development for laundry company Wash Cycle Laundry, said his company took off after picking up business from a Philadelphia hotel looking to outsource operations as their on-property facilities aged. Red Lion to Merge with Sonesta International Hotels, U.S. Hotel Occupancy Falls to 32.5 Per Cent, U.S. Travel Industry Mourns Passing of Disney’s Richard Bates, Choice Hotels Adjusts Loyalty Status Requirements for 2021, TOA Canada Releases Intelligible Audio Device for Video Management Systems, LoungeUp Hospitality Platform Now Available in Canada, E15. Hotels also collect and in some cases treat greywater (i.e. This choice isn’t entirely about aesthetics. The Internet of Things (or IoT), simplifies the process. Quantifying water and energy usage in laundry used to be nearly impossible, but now we have washing machines with software that can measure water as well as electricity and chemical data for your entire laundry operation. water generated from domestic activities) and blackwater (i.e. BY DESIGN Whether through increased options, business updates centered around convenience—pick up, delivery, extended hours, etc.—or use of a gentler wash and fewer harsh chemicals to improve the quality of their wash, more and more commercial launderers are distinguishing themselves by working to provide that extra level of service to customers. All Rights Reserved    |    Hydrofinity Quality Policy. Save my name, email, and website in this browser for the next time I comment. In many cases, they're becoming hubs of activity unto themselves. The company’s products include phosphorus-free, concentrated solid detergent, de-stainers, softeners and neutralizers, as well as EPA-registered alkaline bathroom disinfectants and Green-Seal-Certified plant-derived cleaners. Most housekeepers work alone, leaving them vulnerable to threats from unsavoury guests and intruders. The BraBaby protects delicates, while the Whirlpool laundry systems take the stress out of sorting by doing it for you. While the Covid-19 pandemic is focusing many industry players on short-term business survival, understanding the top hospitality trends will be essential for long-term competitiveness. With this in mind, let’s take a look at the technologies and emerging trends positioned for wide-spread adoption as we head into 2020, and those which promise to further transform the hotel experience for everyone involved. So give them what they want, and you'll be sure to see the benefits. Behind the comforts, perks and amenities of any hotel lies a well-oiled machine that keeps sheets crisp and clean, bathrooms sparkling, rooms functional, staff safe and the property secure. Laundry Room Inspiration Laundry Room Makeover Bathroom Furniture Modern Laundry Rooms Laundry Mud Room The Hamptons Pantry Laundry Home White Laundry. Hydrofinity's XConnect cloud-based system tracks laundry cycle data—including water consumption and a range of other factors—making it easy to determine your return on investment. Megatrends are global changes in individual, social and technological structures that shape our lives. With screens, washing options won’t be limited by the physical space on the dial. As you can see, there are a lot of promising things happening when it comes to the future of laundry and if laundry is your future, you should pay attention. At last! That may not seem to have much to do with sustainability, but outsourcing to a commercial provider ensures laundry is processed efficiently. By utilizing the available software solutions, and taking a more active approach to utility usage, your laundry business can measure the impact that usage is having on your expenses and make changes. 1. The reality is that doing the bare minimum to save water and energy isn't enough anymore, and commercial laundry services are now seeking strategic, long-term solutions—and that's a very good change. Innovation drives industries forward, and commercial laundry is no exception. Linen is an expensive item, so how it will be laundered, required serious consideration. A guest can use his/her phone to swipe across the keyless pad which must include the required mobile app to unlock the room. And, it’s been proven using hot water does not equate to cleaner clothes. Laundry requires water and energy—two resources that are dwindling. Stay up-to-date with hotel industry trends. In addition, because the machines are running more efficiently, the amount of wear and tear on the machines should be reduced resulting in fewer repairs and "down" time. Building on its existing product portfolio, Ecolab also recently launched Aquanomic 2.0, which, according to the company, delivers results using low temperatures. In the near future, our clothes and linens will have tags that not only contain what type of fabric they’re made of but will also include where and how the garment is worn and/or used. Considered to be among the fastest-growing laundry trends, the move toward this type of technology allows operators to manage operations remotely and across multiple sites. At least not without verification. Stylish Electrolux laundry design. Also, Read: 8 Latest Hotel Management Software Trends to Watch in 2018. Today's consumers have an incredible field of options when it comes to purchasing laundry services, and the industry has noticed. With the trend to larger beds, thicker mattresses and pads, open closets and off-the-floor night stands, housekeeping is both helped and hindered in the course of its work. © Kostuch Media Ltd. All rights reserved. “And, they use black lights to show [unclean] surfaces that may not be visible to the human eye.”, In some Best Western properties, blankets and pillows are also sealed in recyclable and biodegradable single-use wraps — providing added peace of mind following recent reports of bed-bug infestations across a range of hotels, costing not only reputations but revenue. Trends in hotel amenities are having a direct impact on laundry services, says Utahara. From robotics to retailing to experience economy – these are all trends that are shaping the hotel and gastro industry in 2019. sewage) generated by guests and back of the house operations. So, start impressing your customers and outpace your competitors. One of the greatest things about recent updates in laundry technology is that nearly everything can be measured. Gary Collinge, general manager of the Hilton Vancouver Airport, says all Hilton hotels follow standards regarding eco-friendly cleaning solutions, including non-toxic, non-phosphate, non-chlorine and biodegradable products. It involves huge costs and hotels need to make sure that these costs don’t exceed the hotels budget. The trends started by Best Western are: Ultra violet sanitization wands – the wands are from pure light which are used to sanitize the “high touch points” such with landlines, clocks, bathroom fixtures, and tables and other appliances. Their strength lies in a high concentration of many companies operating in the industry in the same place and at the same time. “We get a really positive response from our guests,” he says. Expect this to be a major force among the top hotel industry trends in 2020 and beyond. They’ve also provided training to ensure proper lifting habits, as well as prioritized heavier work for the start of the shift rather than the end, when injury risk is higher. 4. Another trend in the hospitality industry that is ruling the roost is the use of mobiles to lock/unlock rooms! You have entered an incorrect email address! This is currently an emerging hotel technology trends which is known as keyless entry. Here you find ten of the most significant hospitality trends for 2021. “I would want them to get in an elevator and come down to the front desk. Laundry Room Inspiration Laundry Storage Room Design Laundry Mud Room … Resources cost money—this isn’t a new phenomenon. Instead of dealing with powder or liquid detergent, you can now just pop a pod into the load and have peace of mind that your machine won’t overflow and your laundry will be thoroughly cleaned. For instance, after you wear an athletic performance shirt to a soccer game, your … Here are five commercial laundry trends that are impacting the future of laundry operations, according to a white paper from the Board for Washing Excellence. Another key laundry trend, as discussed in previous blog posts, is the rapid infiltration of automation and the Internet of Things (IoT) in the commercial laundry sector. If you continue to use this site we will assume that you are happy with it. As with any other area of hotel operations, housekeeping is changing with the times in order to ensure the best experience for employees and guests. Commercial Laundry, ©2019 Hydrofinity. The hospitality industry has been undergoing tremendous changes and disruptions over the last two decades. On a similar note, consumers are flocking toward more eco-friendly products and services. LAUNDRY SOLUTIONS Convenience and automation go hand in hand, so the rise of AI-powered platforms and services comes as no surprise. Hydrofinity machines add XOrbs to lessen the amount and temperature of water needed and therefore also lessen the amount of detergent. LAUNDRY WHO DO THE LAUNDRY? Lastly, since the machines are more efficient in the way they clean laundry, the need for launderers to rewash garments will be reduced, which will also save time. But hotels are designed for the comfort of the guests, not the workers. 4.8 Methodology Four interviews provided supplementary data for the main data collection phase involving administration of 64 questionnaires to hotel operators and maintenance managers. 12. Smart technology is also impacting machine design itself. Members of the Board for Washing Excellence have created a whitepaper of what you can expect through 2030 looking at four categories in the laundry cleaning process: Professional laundry operations, whether outsourced or done on location, can be incredibly hectic. In any business, time is money. Before the year begins, read our guide to help you understand how to convert your marketing efforts, implement analytics, use drone photography to highlight your property, and much more. Most of this activity relies directly or indirectly on technology, making IT more important to hotel operations and the guest experience than ever before. 7 Emerging Hospitality Technology Trends in 2019. Check them out. Mandatory water reductions have put real stress on local businesses over the last few years. The laundry room, along with the kitchen, is one of the most resource demanding areas in your hotel, as it consumes high amounts of water, electricity, time and effort on a daily basis. “They’re all water-based; we don’t use the pre-mixed chemicals,” he says of Hilton’s cleaning systems. Some companies are already using a tagging process that connects to the cloud and keeps track of the status of each item as it’s being washed. By focusing on the details and offering a superior customer experience, from start to finish. “All our housekeepers are equipped with ultra-violet wands that sterilize high-touch points, such as the TV remote, door handles, light switches, telephones and toilet seats,” says Ghostkeeper. Integration of Cloud Solutions. Now published eight times a year in print, and available in digital format and as an iPad App, the magazine continues to define the standard for excellence in trade magazine publishing, winning myriad editorial and design awards from the Canadian Business Press, and earning the industry’s accolades as its most-read and trusted magazine. How do commercial laundry services stay competitive in today's market? Laundry operation in Hotel. We’ve already touched upon green initiatives that are taking place and will continue in the future to improve the way we do laundry, but If you've been looking for a way to bring in new customers, or impress your current customer base, "green" cleaning methods are the way to go. One noticeable difference, he says, is hotel beds are getting bigger. There are trends happening now and predicted for the future that will revolutionize both the way commercial launderers do laundry and the way they do business. Learn how your comment data is processed. Individual companies are also striving for sustainability. From hotels to commercial laundries to dry cleaners, the trend toward more environmentally-friendly practices in professional laundry is saving companies water, energy, and money. This site uses Akismet to reduce spam. Professional laundry operations, whether outsourced or done on location, can be incredibly hectic. By making the choice to switch out your commercial laundry equipment for a low-water wash system like Hydrofinity, you can save water, energy, and limit chemical costs all at the same time. “In fact, we have developed an ROI tool that will help a property owner calculate these costs. “Not being proactive [in pest prevention] can cost a property tens of thousands of dollars, not including legal fees,” says Roger Doyon, senior vice-president and general manager of CleanBrands, which manufactures and supplies bug-bucking encasements for mattresses, box springs, pillows and sofa beds to Marriott and Wyndham hotel properties. Sponsored by - Electrolux. Most properties have long committed to leaving a light carbon footprint by adopting recycling and reuse programs, incorporating solar energy and sourcing environmentally friendly products and suppliers. The laundry industry is finding new ways to reduce the number of resources needed per load of laundry, specifically those that can be detrimental to both the linens and the environment, like the chemicals in detergent. Trends are happening now and predicted for the future that will revolutionize both the way commercial launderers do laundry and the way they do business. The laundry department has been seeing various changes over the years. The hospitality sector is growing at a very fast pace. “We now have extra-wide ironers, which allows us to clean larger sheets and bedding. 6 Trends Driving Innovation In The Hotel Industry. “They’re concentrated, so we don’t use as much. Sustainable, or "green," practices are highly sought after, and this trend will only pick up in the coming years. Hotels can achieve this by developing unique mobile applications to meet consumer demands. We’re also able to use cooler water as opposed to hot.” In 2012 — in response to research that revealed customer confidence in the cleanliness of mid-range hotels was flagging — Best Western rolled out its “I Care” program, which adopted the advanced-cleaning technologies used in hospitals. It also can be troublesome, expensive and a drain on productivity. Catering to environmental buffs are eco-friendly laundry pillows and detergent-free washing machines, while other designs like Nudie Jeans, completely eliminate the need for washing. Nearly waterless machines, like Hydrofinity’s commercial laundry systems, also change the detergent game, by changing the amount of water and detergent needed in each cycle. This paper has reviewed the academics and popular hotel housekeeping trends. For instance, after you wear an athletic performance shirt to a soccer game, your machine will be able to detect the type of fabric and the fact that it was soiled with sweat and dirt and wash it accordingly. According to the Hamilton, Ont.based Canadian Centre for Occupational Health and Safety, a housekeeper changes position every three seconds, with an estimation of 8,000 body positions for every shift. Smart technology also provides data reports and analysis, making it easier to target and eliminate causes of inefficiency. Ghostkeeper says Best Western protocol is to position carts across room doors, whereas Hilton’s housekeepers pull the carts right into the room with them. Tips to get the most from onsite hotel laundry operations. 1. When the laundry is done, the user of the machine will be able to input whether it was cleaned to their satisfaction or if alterations need to be made for the next wash—adjusting the cleaning criteria for a better laundry experience. However, recurring events allow you to find a way through this labyrinth. Recent advancements in technology have given commercial laundry businesses something they've never had before: the ability to actually track and analyze utility usage and other key metrics of their laundry operations. While global hotel data suggest that hospitality trends vary from region to region, here are blazing hot topics that will define the industry itself for quite some time. That's the kind of competition that drives the entire industry to improve. The top five emerging trends driving the hotels and accommodation market are as a follows: Implementation of technology to enhance customer experience Increase in adoption of … Having all of your machines running at full capacity is definitely a time saver. Examining Trends in Hotel Laundry and Housekeeping. Keep reading to find out what these trends are. The concept of the detergent pod has exploded (not literally, we hope) in recent years. Laundry Trends Collection by Polytec. You may not be able to adopt all of these foreseeable trends, but whatever you can implement as things unfold (pun intended), the more successful (and cleaner) your commercial laundry operation will be. Switching your temperature setting from hot to warm can cut energy use in half. Using the cold cycle reduces energy use even more.". “They also close the door behind them and dead bolt it,” says Collinge, “and hang a sign noting that housekeeping is in the room. by David W. Heath | May 18, 2016 2:10pm. Technical Potential for Ozone in Hospitality On-Premise Laundry Operations in PG&E’s Service Area There are approximately 2,136 hotel properties possessing about 179,000 guest rooms in PG&E’s service area.1 Due to the size of PG&E’s service area and the large number of hotel and motel rooms it contains, there is a significant opportunity for ozone in hospitality OPL operations. This means the machines won’t "overrun," which will inevitably save time. A few plastic chairs and old magazines don’t cut it anymore. But they get training in that kind of thing.”, Ghostkeeper concurs, “It’s always best to avoid confrontation and we discuss [such issues] during onboarding. What was once considered an expensive and difficult change for the laundry industry is now a much more common occurrence and something that potential customers actively search for. The group sources these products from Ecolab — a global provider of water, hygiene and energy services to food, healthcare and hospitality industries. “Sustainability and environmental stewardship are core values of Ecolab and our solutions,” explains Deanne Middleton, Ecolab’s senior Marketing Communications manager. There’s no doubt that technology, sustainability, and security will play a greater role in hotel operations in the next decade. Top trends in laundry design. Present article explore the current challenges, best practices and emerging trends in hotel housekeeping which if executed well, could lead to higher growth and cost-effective tool for the hotel industry. Unless you’re dealing with oily stains, washing in cold water will generally do a good job of cleaning. It’s [revisited] on a case-by-case basis.”, Fortunately, most guests are able to recognize such measures are for their own safety. And they won’t let anyone in.”. With limitless "space" within the screen, more programs can be made available, and each load can be more customizable than ever before. With the introduction of smart laundry technology mentioned above, washing machines and dryers will be fine-tuned to run only for the amount of time necessary to wash and dry each load. Behind the comforts, perks and amenities of any hotel lies a well-oiled machine that keeps sheets crisp and clean, bathrooms sparkling, rooms functional, staff safe and the property secure. 7.2 TRENDS IN LAUNDRY. “For starters, minimalist design, personalization and smaller spaces are driving changes in inventory requirements, [such as] smaller and more discreet supply carts, increased demand for single-serve coffee brewers…[and] the reduction and sometimes elimination of bathtubs, which are being replaced by showers.” Nelson says that, while rooms are becoming more minimalist, common areas, such as lobbies, are expanding, not only to provide a social space for guests — particularly millennials — but to allow for an increased number amenities, such as fitness/wellness facilities, self-service food options and charging stations. In the U.S., the California drought has been a cautionary tale for commercial launderers and others in the hospitality field. Get a head start and begin to implement some of these trends at your hotel today. MCLEAN, Va. — Hilton Worldwide broke ground on its first Tru by Hilton property on Tuesday. 35 Pins • 4.83k Followers. Detergent pods are pre-measured and are compatible with every machine. Smart Technology. The Internet of Things (or IoT), simplifies the process. “It’s certainly important for our group of hotels to use green products,” says Tyson Ghostkeeper, director of Operations for Mouallem Management Group, which operates five Best Western hotels in Alberta. “I wouldn’t want housekeeping to engage with [troublesome guests],” says Collinge. 2019 brings the opportunity to engage with your audience using all the latest technological trends. While most hotels don’t typically make significant design changes with housekeeping in mind, Tru by Hilton offers open closets, wall hooks and shelves tucked under the TV, all for the convenience of its guests, of course, but the extra space also makes for a faster and easier clean for housekeeping. On the down side, a study of 900 Las Vegas housekeepers revealed roughly half of them suffered severe neck and back pain from using heavy vacuum cleaners and pushing loaded carts (some can weigh up to 500 lbs), as well as repetitive-motion injuries from lifting bulky mattresses, making beds that are too close to walls and stretching and stooping while cleaning. “They’re also empowered to check guests’ ID and will often escort them down to the front desk to get their forgotten or lost key.” Housekeepers also carry walkie-talkies and enter specific codes from the rooms to signal when they’ve entered and exited. Soon enough, the old knob and dial combo we’re used to seeing on machines will fade away, replaced entirely by screens. The maintenance of laundry is very crucial for hotels. Laundry includes both the guest’s clothes and the hotel’s linen. In fact, according to Energy Star, "water heating consumes about 90% of the energy it takes to operate a clothes washer. With a solid understanding of these 100 hotel trends, we’re prepared to play a successful part in the future of travel. Hospitality isn’t far behind—95 percent of hotels in the U.K. outsource their laundry operations and U.S. hotels are beginning to follow suit, as labor and equipment replacement costs continue to rise. Many laundry attendants work in the hospitality industry at hotels “The only time we use warm water is when there are stains we can’t get out. These go beyond remediation to include loss of revenue from the affected and adjacent rooms, loss of restaurant revenue, et cetera.”. If you go to some of the higher-end hotels, you’ll notice some of the beds are even larger than king-size beds. Others use smart technology to measure resources, electricity, and chemicals. The company will soon release a quilted waterproof mattress pad — an encasement that protects against liquids, allergens, bed bugs and financial loss. One of the major trends in the laundry industry is transforming the often crowded, impersonal, and dimly lighted laundromat into a stylish and comfortable facility with an array of features that improve the customer experience. With the introduction of green certificates, the laundry industry is tightening up the exploitation of these resources. Still, to reduce injuries, some hotels have invested in lighter vacuum cleaners and carts (with better wheels designed for carpets), implemented job rotation so workers use different muscle groups and instituted team work so housekeepers can alternate between tasks.