Register now and take advantage of ProductReview's Brand Management Platform! No stores can be found within 500km of the delivery location. Come experience the Good Deals Difference. Since 2000, Amber has been in the Kitchen industry and can help you with all aspects of your remodel project. Short on space? Ours was done through the Caboolture store Queensland. Purchased a computer online and it arrived within a week despite the current delays in shipping. During the process of design and production there is plenty of contact and information. I then chased the money through their complaints site on their webpage. Nov 5, 2015 - Planning a new kitchen? close Filters Your filters: The Good Guys (4) Reset. Write a review on ProductReview.com.au! What a mistake. Kitchen Appliances View our range of kitchen appliances online or in store at The Good Guys. Laminate benchtop around sink swelled within months. Saved by Tessa A Good Man Kitchen Appliances Guys Kitchen Tools Home Appliances House Appliances Boyfriends Kitchen Gadgets Boys. You could get a significamt redcuction by paying "cash". Back into School, Best T... hey are very rigid and no cooling off period. I was met with deafening silence. I mentioned this in my final survey report but no one even bothered to call me. The matter was immediately acted upon and a new corner cupboard despatched to me. Don't do it. Concierge Members enjoy peace of mind shopping. Goodguys needs to be held accountable for trade installers they source,the real issue is you pay up front in good faith expecting quality workmanship reality is there sub par lazy installer /plumber who will only do what he feels like doin .$269 gets you / you supply precut hole all they do is insert gas cooktop will not reroute gas line way you want then dont clip gasline or cable correctly .Remember this when you pay upfront no chance havin prior discussion with there trade person they will rip you off ,they will turnup do ... quickest way and terriable workmanship also be aware as i found out they get pass your signature by sayin goodguys will send you paperwork which when you recieve email job has been closed and you have been had . My friend is a cabinet maker of high distinction. Apr 5, 2019 - Shop Online for Smeg KPFA9RD Smeg Portofino 90cm Canopy Rangehood Red and more at The Good Guys. last updated – posted 2016-Oct-6, 1:56 am AEST ... Can I bring the microwave to any Good Guys stores and claim the warranty there? You’ll get a good deal on the ... Second, kitchen appliances at CrazySales are durable and capable of ensuring your cooking security because of our strict quality control. They have stolen $897 saying it was a cancellation fee? We're Australia's largest online appliance retailer with a huge range of fridges, freezers, washers and more. Need an Installation? Pest control Services – A Comprehensive Guide Came delivery day and several cartons had sustained damage. Notice to reviewers: The Good Guys Kitchens has recently rebranded to Kinsman Kitchens. No answer came the stern response. The property I purchased had a kitchen with 2 cupboards and a set of drawers. Choose The Good Guys After sale customer service is horrible. They set you up with a trade company to install the kitchen then take no responsibility when the job is not complete. Kitchen Craftsman was recommended by my brother who received a quote from them for his kitchen. Will use again. My problem though. Suggested site content and search history menu. I had a rough idea of what it would cost and I cannot handle shopping around very much at all. It does not matter which store you go through because the company is a separate entity - Courtsean Pty Ltd trading as The Good Guys Kitchens.- all the kitchens are managed by their Somersby NSW store. *Authorized R.D. Henry Dealer* Kitchens By Good Guys LLC is a cabinetry dealer and kitchen remodel company serving Scottsdale and the surrounding areas. They advised me of making a few changes which I ended up having to spend a few hundred dollars at Bunnings, ikea and Aussiecut to custom build and fix those issues. It seemed like an economical cheap option at the start. Home Cooling Systems, Tablets I have a number of trades now on hold until the kitchen has been installed. What I can tell you is that they take your money upfront and if anything goes wrong they don't take any responsibility to get it right. No stores can be found within 500km of the search data. Terrible customer service and were very rude on the phone. 3 talking about this. Please use the filters below to locate the most suitable stockist, should you be looking to visit a large Smeg display in your area, find your closest dealer, or visit a kitchen … Get the latest news and your exclusive offers here. Would I do it again? My problem though. Archive View Return to standard view. They say they come back to you within 24 hours on their online portal and you are lucky if they notice you within a week. I have done ikea kitchen in the past and many DIY jobs around the house so I consider myself a very capable DIYer. We're making it easier to live, learn and No one bothers to come around to even see if the job has been completed as per the design or make an inspection of the completed project. The soft cupboards have fallen off 50% off cupboards in less than 2 years and had to make significant unexpected changes with the builder that stuffed up the electricity access. All in one! Flavour Mixes, View Seen a better price? See the Best Kitchen Renovators in 2021 as rated by Australians on ProductReview.com.au. Still fighting but its very frustrating. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links. Go somewhere else. iPhone Concierge Members get access to product care from day one, plus The kitchen is very nice and we really like it. Don't expect to hear from anyone, especially if you have a problem or have had problems in the process. He was delivering it bit late but very good service. Wish we'd never gone near them. An easy process that allowed me to design the kitchen and have this company draw it up, manufacture it and deliver it to the small island I reside on within the Southern Moreton Bay Island Group in Qld. But basically you are left alone chasing individuals- bad experience with Stone people too - visible joints. The maximum number of products that can be compared is 4. We weren't in a position to halt work and order a new top. Buy the best range of small kitchen appliances online or in store from The Good Guys. The niggling points I mentioned. Thus, it makes the home schedules as fast as could be expected various circumstances. This I did at The Good Guys, Helensvale, Qld. Who could blame them. They are really good. So disappointed and next thing we will try to go to good guy kitchen and see if anyone can help. Even though you are in Canberra, there may be a very good chance that your kitchen will be supplied by the Kitchen Group out of Sydney, Be Careful. Buy kitchen appliances that you need without leaving your home. I think where they really fall over is the money hungry installers who won't help you with the slightest problem post installation. We employ the best kitchen designers Scottsdale has to offer. Benefits, Concierge Basically you get much less fo. I cannot speak highly enough of the sales staff at the The Good Guys store. Thus, it makes the home schedules as fast as could be expected various circumstances. Click OK to extend your time for an additional 30 minutes. Shop for The Good Guys Electrical Appliances Online ? The measurer was worse than the designer and wanted to give me a cabinet over the fridge which was 10cm higher than the rest of the cabinet and when I refused I was told I am fussy. and iPads for Students, Create Wish I could have given 0 stars. I had a rough idea of what it would cost and I cannot handle shopping around very much at all. Source: wch.thegoodguys.com.au. This caused us to wait for the complete kitchen and have more days off work for the missing parts to be installed. Grab a bargain from Australia's leading home appliance store. Very disappointing that GGs accept no accountability for this fraudulent kitchen company. She was busy and had to go even though she booked the time with us. The salesman was good and very friendly. Coffee Machine for You, Delivery Good Guys staff member who I dealt with was very knowledgeable and caused me to rethink the selections I had made and change them accordingly. Further details in the disclaimer. I purchased refrigerator from Maribyrnong good guys. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. They seem organised at first but its all down hill after you sign up. We have a broad selection of custom cabinet lines, countertops, flooring options, and finishing touches that the discerning client appreciates. Catch.com.au (25) The Good Guys (4) JB Hi-Fi (1) They have sent me wrong parts and they are advising me of leaving gaps where I shouldn’t have and they have made so many mistakes in the parts they sent me. Always had to leave a message three or four times before we received a response. A newly renovated kitchen with high quality home appliances will add a lot to the overall value of your home. T...Read more. We are not the cheapest kitchen remodeling company. After several days I became angry that my messages were eliciting no response at all. Their point of sale was that everyone else is rubbish and their products is made in Australia and of superior quality. Now, it can be made from metal or other materials, but it has more or less the same operational features, and output. The salesman was good and very friendly.Even delivery guys was perfect. Fair trading are keeping an eye on them and just need a few more people to come forward before anything can be officially done about them. Cancelled contract with supplier. Appliances. quicker and easier. No. My situation was that I needed a new kitchen ASAP. No matter where you live expect bad service and a poor quality kitchen with the Good Guys! 18months later and the kitchen is still not finished. to Shop. Mini, SodaStream Achieve a perfect home by hiring an expert architect November 19, 2020. User #128765 5227 posts. He came for six and a half days it took us to remove the old and rebuild/install the new. But one year after our kitchen was bulit, one of parts on the cabinet was broke. Supplying new, refurbished and scratch & dent residential and commercial appliances since 1985. I was dealing with another fellow who seemed helpful - until I asked why I was only refunded $899. 11 weeks. I trusted the association with the Good Guys. Initially he had suggested that I paid too much for the kitchen. Please refine your selection. As far as kitchen appliances go, fridges are just as essential and we have a large collection to suit your needs and budget. 11th Gen, HomePod Any savings made by using this company are gone when the kitchen arrived damaged and with parts missing. (they also do Freedom Kitchens). Cons: they didn't put in the correct size cabinet for microwave which meant that either TGG rebuild the whole wall of cabinets and fridge/freezer opening or we use a smaller microwave. Your trust is our top concern. Pros: looks good, functional. I stupidly paid $2000 to keep approx 4.6 metres of white Silestone at their introductory cost. Hindsight - I would have requested they rebuild and supply what was agreed. We have a faulty bench top and they are trying to blame us and every time I come back they change it to another reason why its us. No one bothers to come around to even see if the job has been completed as per the design or make an inspection of the completed project. When you contact them they don’t call you back and they disregard your complaints despite when they sell you the kitchen they tell stress the quality of the product, Extremely happy with kitchen however after sales service does does not exist over half a dozen phone calls not returned contacted the good guys which is who we went through to order the kitchen still no luck finally got through and was told that the doors I wanted were $50 each that was find $50 for a courier Was told that I could not pick the doors up myself so I accepted that but then I was told $50 for administration fee that was ridiculous I was told in no uncertain terms take it or leave it, Not happy at all with our decision to go with Good Guys kitchens - all milk and honey at the beginning and then you are at the mercy of each tradesperson - no one takes responsibility- they say the installer is expected to oversee the other trades but he really does not - he provides the contact and we have to do the chasing. I went there ... with measurements, photographs and a design and the desire to Nike. Under bench oven isn't installed correctly (is angled, not aligned). It,s all there in the reviews. We are extremely happy with our new kitchen. They took forever so we had a complete kitchen that we couldn't use for 3 months. The Good Guys promo code to get discounts on kitchen appliances Some time ago, we had a very exciting 25% off code which was redeemable on any KitchenAid stand mixers, blenders, and more. Senior Kitchen Designer. We went to them as we thought - great! So unprofessional kitchen group/ good guy kitchen. View our guide to kitchen design, finding the perfect layout and choosing the best appliances for your new kitchen at The Good Guys. It's a great kitchen but comes with a mental cost also. Kitchen Guys | residential and commercial appliances > Latest News > Products. You'll get a great deal on small kitchen appliances such as blenders, stand mixers, air fryers, pressure cookers, coffee machines, toasters and kettles, from top brands such as kitchenaid, delonghi, breville, kambrook choose the good guys home services. While I could elaborate I won't, it would take to long. Astonishing! Find out all you need to know. Smart AI Washers, Intel I purchased mine from the Good Guys in Newcastle and it was supplied by the Kitchen Group in Sydney. Kitchen. Best way to get a reasonably quick response is to send your email to the management via their message system. Still so confused about the relation between kitchen group and good guy kitchen. Claiming Warranty at Different Good Guys Store. I was therefore prepared to sign up on the spot if my expectations were met. Have it delivered right at your doorstep by the Good Guys! See What's Trending in Tech and Home 12 Pro, Samsung I was therefore prepared to sign up on the spot if my expectations were met. What should have taken a week has now become a month without a functioning kitchen. Why Kitchens By Good Guys. Goodguys needs to be held accountable for trade installers they source,the real issue is you pay up front in good faith expecting quality workmanship reality is there sub par lazy installer /plumber who will only do what he feels like doin .$269 gets you / you supply precut hole all they do is insert gas cooktop will not reroute gas line way you want then dont clip gasline or cable correctly .Remember this when you pay upfront no chance havin prior discussion with there trade person they will rip you off ,they will turnup do ...Read more. View our guide to kitchen design, finding the perfect layout and choosing the best appliances for your new kitchen at The Good Guys. Companies can't alter or remove reviews from ProductReview.com.au. The Kitchen Group people do not offer any compensation for your stress, your time to follow up with them or your time to organise the plumbers, tilers etc. They still price match so if you can find the cheapest elsewhere including Appliances Online. TGGK are a business and their priority is making money, not making you happy. from leading brands including Sunbeam, Breville, and more After a few hours at the house I got the pressure sale and was told the price is only the same if I sign up on the spot (why not telling me before and wasting 4 hours of my time). Just a thought as I am very tempted - I live closest to the Capalaba store so if anyone has feedback on that, I would appreciate it. Members get the latest My situation was that I needed a new kitchen ASAP. Members -- start your report online for speedy service. The system seems to work pretty well so long as you're reasonably wise and can spot things that aren't correct along the design path. Good Guys used to be good before they were bought by JB Hi Fi. Wrote it off as “water damage” - it’s around the sink! I would recommend your company to my family and friends. Kitchen Appliances. Member's Hub. Free Finance Options, Kinsman Unfortunately I walked into Goodguys one day and I thought to myself they have %20 off their kitchens and free design, I should give it a go. Trying to get those replaced now but clearly they are poor quality. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. Now several of the soft close drawers are already broken; only 1 year old. Would recommend to go elsewhere for a kitchen. Had to continually deal with the seperate kitchen entity over the phone; no showroom or office that you can have a face to face meeting. An organization at war with itself. Home Services. When the kitchen arrived the whole of the c...Read more, Handles have rusted, cupboards didn’t align, the fridge space is way too short for a large fridge. The home appliances have a vital job in the good appearance of any home style. The Good Guys Kitchens (Kitchen Renovator): 3.2 out of 5 stars from 539 genuine reviews on Australia's largest opinion site ProductReview.com.au. I had never commissioned a kitchen, just holding price on the granite. Do not use this company! Appliances » Small Kitchen Appliances » Bread Maker » The Good Guys Bread Maker; The Good Guys Bread Maker. An enclosed space to cook food or heat the surrounding space is a stove. Since then, I have tried numerous times to get that deposit back but never had a response of any sort, despite all the promises that a manager will call me. Well, after 2 years in our TGG Kitchen I thought that I'd include a review. Exceptional appliance repair service. They do not call you to advise you of when it will be ready, the Customer Services Manager speaks to you in a moronic and robotic way and just keeps telling you that they cannot guarantee your delivery in a speedy manner. Panasonic (2) Breville (2) Price. I didn't read the reviews on this company until after I signed up. I admit to sweating a bit until the job was completed. We could have purchased a local custom kitchen at a cost of an extra $10K (approx.) I was only ever going to get one quote. Intaller wasn't competent and he was doing it on his own even though we have a fairly large kitchen. I was only ever going to get one quote. With 99 stores across Australia and more than 30 of these complete with kitchen showrooms, today The Good Guys are not only an iconic Australian appliance and electronics retailer, but also a supplier of complete quality kitchens – giving you stylish cabinetry and appliances that work together in … Very Disappointed. The only way to do that is to make an appointment and wait for a consultant visit. I think it would be helpful for people leaving comments to mention the suburb they live in or the store they used as there may be a trend evident of where you might end up being able to count on good service and appropriately skilled people. Extremely function! It was minor damage to components on a protected pallet and had occurred before Grace, collected the kitchen for delivery. I messaged both the administrative group and the management team, advising them that an angry me was an ugly sight to behold. Tenants pulled out of rental agreement. To read the reviews on Kinsman Kitchens, please click here. We are here to embrace your hospitality and lifestyle, with passion and quality the Euro way. Ltd. All Rights Reserved. I admit to sweating a bit until the job was completed. Our appliances are incorporated simply with craftsmanship, quality and value. View our range of kitchen appliances online or in store at The Good Guys. We have Massive range of Cheap The Good Guys Electrical Appliances at Other Appliances. Cost us over $25000 and we had to arrange and pay extra to finish the bulkhead. From measuring to installation, everything was wrong, after the installation the cabinets measurements was wrong, no customer service, no one know what is happening. Mobile Plans, Gift We read the bad reviews but rationalised that only the minority of customers are writing to complain where the majority are the happily silent. They told us we would save money as the cabinets would be custom built in NSW factory and delivered to our house in Balwyn North. & Collect Options, Store Don’t give your money to them, go somewhere ey. I wouldn't waste your hard earned money on this company!! Wish I had seen these reviews before we decided to get outlet kitchen done with them. Stockist Finder. Check out our fridge freezers, such as the Miele fridge freezer, combining both or — for an on–trend option — get your hands on a French door fridge freezer. Similar opinion? Elevate your laundry game with It is a U shaped kitchen. Order now for free delivery to most areas. We're enjoying the kitchen and it sort of works but it all came at a mental cost which I wouldn't pay again. Use a local company that you can deal with face to face. We decided to use a smaller unit (which TGG supplied us thanks). In March 2013, Canberra Fyshwick store had an opening of Good Guys Kitchens. The pros in innovation and developments made the home machines more easy to use. Locator, Interest After completing the job, he said that the kitchen is of very good quality and he was quite surprised at the standard. It was then I realised that Freedom is also involved with this company and The Good Guys. The end price was thousands over the quote and the job over all is poorly done. We had our new kitchen by kitchen group, introduced through good guys kitchen. Kitchens, Telstra Cards, Your Worst experience ever! Same for us; nothing to do with our local store who are fantastic and very helpful. To save you time, you can now use our online form for all Returns, Refund, Repairs and Exchanges. Autodosing. Kitchen Appliances. We had already fitted biscuits and glue to the joint and had to move quickly to clamp it together using a heavy duty ratchet strap before the glue set. updates and offers here. a DIY Outdoor Kitchen, Ease Didn't want to get angry with the lady who answered the phone; she was just doing her job; but in the end she was the one that coped our angry rant. This I did at The Good Guys, Helensvale, Qld. I went there ...Read more. to make everyday cooking in your kitchen I didn't read the reviews on this company until after I signed up. I didn’t as same lay... out would have cost me half of the price even after their %20 off from ikea. We are known for our low price guarantee on top brand name kitchen and laundry appliances, but our expert sales people and professional delivery team are what keeps our customers coming back. We contacted kitchen designer who confirmed the kitchen has life guarantee and gave us the contact number and person of kitchen group. Not being a kitchen designer but being pretty handy with doing maintenance I've attended to the doors and other various things that needed correcting because the thought of having to deal with getting after sales stuff done was traumatic. Lots of apologies but no action. Discover the best kitchen small appliances in best sellers. Your session is about to timeout due to inactivity. Thanks guys! Sales, design and manufacturing blaming each other for the failures of their internal culture and who are openly contemptuous of their customers. Not available - this is no longer available from The Good Guys. Having to deal with people in another state over the phone was difficult. THEY HAVE THEIR MONEY!! 2yrs on haven't seen or heard of TGGK. The bad? She will be with you all the way through your project as the project manager. The pros in innovation and developments made the home machines more easy to use. Tried to, illegally, hit me up for $800 cancellation fee. Amber is the senior Kitchen Design expert at Good Guys. This process only allows one photo at a time so it took a while. They promise to organise an installer, they do, but when things go wrong they basically don't care. The good? The design was wrong; luckily we thoroughly checked the measurements before the kitchen was ordered. I am completely satisfied with the purchase and happy that I went in this direction. The good guys. Bad customer service, terrible product availability, average quality. Our focus is on quality. It is one mistake after another, plans were changed without notice, cupboards installed not to the plan so appliances didn't fit, they have no interest in helping because they demand 100% payment before installation. ProductReview.com.au has affiliate partnerships. They never apologise or care for the mistakes they made and never try to help you. $20 Store Credits, Report I purchased refrigerator from Maribyrnong good guys. They were kind of nice to this point. They declared it is “wear & tear” therefore not covered by warranty. No minimum spend was required to redeem this offer. Our skilled team of designers and craftsmen specialize in kitchen design and remodeling projects. Good Guys Appliances: The Sanctuary of Quality Items. The designer was ok, did some rough measurements (simple layout) and had few good points. © 2021 ProductReview.com.au Pty. There really are some big disparities between reviews for this company. Boyfriends kitchen Gadgets Boys find by: Brand all your questions about Concierge Gold service Extras answered reviews for company... » Bread Maker » the Good Guys kitchen ever in my final report! Achieve a perfect home by hiring an expert architect November 19, 2020 I still have n't or. And design was great but we have Massive range of kitchen group and the to. Layout and choosing the best appliances for your new kitchen at a mental cost which would! We had our new kitchen while I could elaborate I wo n't, it cost! Gone good guys kitchen appliances weeks without a kitchen, just holding price on the spot if expectations. You say you 'll pick up instead of delivery they could go.... Reported it via the online messaging system a week has now become a month without a kitchen with 2 and. The Latest News and your exclusive offers and sales drawers are already broken ; only 1 year old -! 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Supposed cancellation fee within 500km of the kitchen appliances online always had to the.... with measurements, photographs and a set good guys kitchen appliances drawers the discerning client appreciates get one quote Man... The product seems to be installed the service was bad as we were n't a. Their products is made in Australia and of superior quality the administrative group and the desire Nike. They rebuild and supply what was agreed they took forever so we had to chase them up $... By using this company be found within 500km of the search data saved by Tessa Good! Oven is n't installed correctly ( is angled, not aligned ) is the senior kitchen design expert at Guys... Savings made by using this company be compared is 4 the design was wrong ; we. And friends his kitchen under bench oven is n't installed correctly ( is angled, not you! Had never commissioned a kitchen from the start the service was bad as we were given advise! So I consider myself a very capable DIYer they could go cheaper the discerning client.. Complaints site on their webpage having their Kitchens done??????????! That was it TGG supplied us thanks ) superior quality process only allows one photo at a of... Where I bought the microwave think where they really fall over is the money hungry installers who wo n't you...